Aloic LATAM Gold Award (2022) - Best Citizen Sector Operation Strategy Alianza Latinoamericana de Organizaciones para la Interacción con Clientes Nov 2022 The project by Evoltis and the Municipality of Córdoba focused on improving citizen service by implementing an omnichannel ecosystem. They integrated various communication channels such as telephone, chatbot, social media, and WhatsApp, supported by a CRM and an advanced AI-powered chatbot. The goal was to modernize and personalize service, replacing limited and in-person processes. As a result, they achieved more efficient management of inquiries, appointments, and complaints, an enhanced user… Show more The project by Evoltis and the Municipality of Córdoba focused on improving citizen service by implementing an omnichannel ecosystem. They integrated various communication channels such as telephone, chatbot, social media, and WhatsApp, supported by a CRM and an advanced AI-powered chatbot. The goal was to modernize and personalize service, replacing limited and in-person processes. As a result, they achieved more efficient management of inquiries, appointments, and complaints, an enhanced user experience, and an increase in handled calls and managed queries. This case demonstrates how technology and a user-centric approach can transform public services. Show less

Pamoic Gold Award (2022) – Best Citizen Sector Operation Strategy Premio Argentino a las Mejores Organizaciones de Interacción con Clientes Jun 2022 The project by Evoltis and the Municipality of Córdoba focused on improving citizen service by implementing an omnichannel ecosystem. They integrated various communication channels such as telephone, chatbot, social media, and WhatsApp, supported by a CRM and an advanced AI-powered chatbot. The goal was to modernize and personalize service, replacing limited and in-person processes. As a result, they achieved more efficient management of inquiries, appointments, and complaints, an enhanced user… Show more The project by Evoltis and the Municipality of Córdoba focused on improving citizen service by implementing an omnichannel ecosystem. They integrated various communication channels such as telephone, chatbot, social media, and WhatsApp, supported by a CRM and an advanced AI-powered chatbot. The goal was to modernize and personalize service, replacing limited and in-person processes. As a result, they achieved more efficient management of inquiries, appointments, and complaints, an enhanced user experience, and an increase in handled calls and managed queries. This case demonstrates how technology and a user-centric approach can transform public services. Show less

Aloic LATAM Gold Award (2021) - Best Citizen Sector Operation Strategy Alianza Latinoamericana de Organizaciones para Interacción con Clientes Nov 2021 The collaboration between Evoltis and the COE of the Ministry of Health of Córdoba in managing COVID-19 resulted in an efficient operation model tailored to the urgency of the pandemic. This included the reorganization of processes, operational optimization, and human resources training. Achievements included an increase in contacts made, 100% operational coverage, reduced training time, and improved tracing and isolation processes, demonstrating effective management and the importance of… Show more The collaboration between Evoltis and the COE of the Ministry of Health of Córdoba in managing COVID-19 resulted in an efficient operation model tailored to the urgency of the pandemic. This included the reorganization of processes, operational optimization, and human resources training. Achievements included an increase in contacts made, 100% operational coverage, reduced training time, and improved tracing and isolation processes, demonstrating effective management and the importance of public-private collaboration in health emergencies. Show less

Pamoic Gold Award (2021) – Best Citizen Sector Operation Strategy. Premio Argentino a las Mejores Organizaciones de Interacción con Clientes Jun 2021 The collaboration between Evoltis and the COE of the Ministry of Health of Córdoba in managing COVID-19 resulted in an efficient operation model tailored to the urgency of the pandemic. This included the reorganization of processes, operational optimization, and human resources training. Achievements included an increase in contacts made, 100% operational coverage, reduced training time, and improved tracing and isolation processes, demonstrating effective management and the importance of… Show more The collaboration between Evoltis and the COE of the Ministry of Health of Córdoba in managing COVID-19 resulted in an efficient operation model tailored to the urgency of the pandemic. This included the reorganization of processes, operational optimization, and human resources training. Achievements included an increase in contacts made, 100% operational coverage, reduced training time, and improved tracing and isolation processes, demonstrating effective management and the importance of public-private collaboration in health emergencies. Show less

PAMOIC Gold Award (2019) – Best Outsourced Company Operation Premio Argentino a las Mejores Organizaciones de Interacción con Clientes Sep 2019 The project focused on optimizing processes and structure for a quality assurance account in a telecommunications company. Efficiency was improved through a two-pronged work plan: process automation and the training of multiskill analysts. This approach resulted in a 50% reduction in management times, an improvement in analyst efficiency, and a 15% decrease in operational costs, demonstrating significant optimization in the company's structure and operations.