Experience

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  Wipro

  Aug 2007 - Jul 2011

  Quality analyst

  Developed and understood evaluation programs and scorecards to assess agent performance on calls, collaborating with operations leadership to document the evaluation form and disseminate information for process improvements.Conducted call monitoring and evaluations, aligning with key performance metrics to identify areas of improvement, filling up evaluation forms to track data-driven insights.Provided training and coaching to agents on quality policies and procedures, conducting feedback sessions based on call monitoring or audit findings, documenting actionable items for follow-up and further utilization.Prepared reports using Excel, enabling individuals to enhance their analytical skills, and delivering essential insights for decision-making. Show less

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  Kalinga university, raipur

  Oct 2017 - Aug 2020

  International student coordinator

  Facilitated Seamless Integration: Acted as an International Student Coordinator, bridging the gap between foreign students and India's academic culture.Conducted Orientation Sessions: Led orientation sessions to acclimate international students to their new environment and academic procedures.Evaluated Student Performance: Employed data analysis skills to evaluate international students' performance during entrance exams.Organized Training Programs: Planned and executed effective training programs, providing valuable recommendations for improvement.• Conduct or arrange for ongoing technical training and personal development classes for all international students collaborated with international students to comprehend their administrative, academic, and miscellaneous challenges. Swiftly resolved issues within specified timelines by coordinating with management and keeping consultants updated in real-time, ensuring a seamless and efficient procedure without any delays. Show less

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  Ufaber edutech pvt ltd

  Nov 2020 - Dec 2022

  Communication trainer

  Trained senior age groups and working professionals, fostering confidence and personality grooming.Conducted audio and video sessions, addressing Listening, Writing, Reading, and Speaking skills.Provided personal interaction and counsel to motivate students in expressing their voices confidently.Demonstrated strong communication command, enhancing fluency and inner confidence while eliminating fear.

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  Amity university

  Dec 2021 - Mar 2023

  Academic program officer

  Conducted Data Analysis: Applied Analytical Thinking to analyze academic performance, driving data-driven improvements in student outcomes.Coordinated Effective Training: Demonstrated organizational prowess by planning and executing training programs, resulting in increased student admissions.Optimized Admission Procedures: Leveraged Process Optimization to streamline admissions, achieving significant growth in business school admissions.

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  Experian india

  Apr 2024 - now

  Reporting analyst