Experience

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  Ernst & young llp

  Aug 1996 - Jun 2001

  Helpdesk manager

  • Managed the daily activities of the helpdesk and planning of departmental projects• First and second tier support troubleshooting of desktop and server hardware and software issues• Reported directly to the director of technology to assist with vendor selection and bid evaluations • Served as the technology liaison between consulting services, service lines, and suppliers• Realized $5 million in cost savings by successfully negotiating volume pricing; managed assets and software for client engagements• Oversaw resource management efforts ensuring optimal coverage for highest priority initiatives while maintaining standards department-wide• Analyzed and assessed systems in support of corporate goals, including testing, implementing, and upgrading systems to ensure the feasibility and effectiveness• Third tier support identifying and resolved client and server hardware and software issues on both nationally and globally.• Project manager for software and hardware deployments to 12,000 users • Directed the evaluation of pilot programs prior to national and international deployment ensuring optimal functionality and compliance with established standards Show less

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  Capgemini (formerly ernst and young consulting services)

  Jun 2001 - Mar 2006

  Manager end user support

  • Managed and developed a team responsible for end-user support and IT equipment standards corporate wide within North America• Project manager charged with deploying software and hardware to the enterprise, and identify opportunities for improvement and standardization resulting in cost savings within North America• Cultivated effective and ethical business relationships with IT suppliers and buyers; negotiated contract terms, pricing, and services.• Conducted software license review for entitlements and compliance• Tracked and managed software and hardware assets• Led efforts and served as primary architect to design, implement, and manage the server and desktop security infrastructure utilized company-wide. • Project coordinator charged with deploying software and hardware to the enterprise, and identify opportunities for improvement and cost savings within North America.• Created software and hardware depot for centralized configuration of all laptop and desktops• Engineered standards for user hardware and software for reducing corporate expenditures.• Third tier troubleshooting of software and hardware issues. Show less

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  Pnc

  Mar 2006 - Mar 2010

  Itil software release coordinator / project manager

  • Managed the overall software release schedule to 50,000 desktops, servers and ATMs to ensure work is assigned and completed per committed dates• Works within lines of business, suppliers, project managers, and cross functional teams to manage software releases, verify proper testing has been done, and conduct post implementation reviews• Verified contracts and licensing for compliance before software distribution• Member of ITIL Change Control Review Committee that monitors, reviews, and approves change controls to determine risk, impact, and potential conflict within the environment• Lead efforts to align various departmental objectives and coordinate efforts in support of successful project implementation on time and within budget• Defined, authored, and implemented the use of standard operating procedures adopted company-wide • Designed and administrated an automated antivirus system for desktops, servers and automated teller machines reducing staff from 3 full time employees to 1 part-time employee Show less

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  Contractor

  Aug 2012 - Sept 2014

  Independent technology contractor

  • Manage overall project quality to ensure the achievement of established goals and objectives• Monitor equipment installations• Check sales order for allowance and equipment accuracy• Communicate with all concerned parties regarding project progress• Communicate potential project problems to appropriate persons• Ensuring that the integrity of the software environment is protected• Meeting facilitation, conflict management, negotiation and presentations• Creation and updating of process documentation• Ensure quality control on all projects• Planning, scheduling, and controlling of the movement of software code and software releases to managed environments Show less

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  Pnc

  Sept 2014 - now

  Assistant vice president, operations production support specialist

  Member of the Control Team for the Asset Management Group’s (AMG) Operations Organization. Acts a business owner and primary point of contact for many of AMG third-party suppliers. Manage supplier risk and ensure that both internal colleagues and suppliers comply with Enterprise Third Party Management policies via Archer software. I ensure that risk assessments are completed on-time and accurately. I conduct regular supplier business reviews with the line of business and third parties. I support the LOB in understanding supplier risk and assist in determining action plans of risk mitigation or acceptance. I also work closely with Sourcing and Procurement and aid AMG managers in entering SOWs, contracts and amendments into the workflow to be processed.· Serves as an advocate for the risk management program.· Assist internal employees and suppliers to navigate the KY3P third party management risk software· Leads the timely and proper execution of the enterprise risk management program within the AMG Operations· Provides risk expertise while working with the businesses and other risk partners· Issue Management including policy enforcement· Monitors changes in internal and external factors and identifies emerging risks.· Assist enterprise and LOB with regulatory exams regarding program compliance· Assist LOB in understanding supplier compliance deficiencies and determining the appropriate resolution· Serve as a liaison and point of contact between AMG Operations and PNC Sourcing and Procurement groups Show less