Chris Pursley

Experience

• 

  Tacoma News Tribune

  Jan 2002 - Jul 2002

  Information Services Internship
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  CSG Openline

  Jul 2002 - Aug 2005

  • Desktop Support

    Aug 2003 - Aug 2005

  • Customer Service Rep

    Jul 2002 - Aug 2003
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  Allens Computer Tech Support

  Sept 2005 - Oct 2009

  Senior Field Technician
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  Channel Services Group (CSG)

  Feb 2010 - Sept 2012

  Desktop Support Administrator
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  Denali Advanced Integration

  Oct 2012 - Jan 2013

  Desktop Support II
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  UW Medicine

  Feb 2013 - now

  As an End Device Support Manager at UW Medicine, I lead a team of dedicated and skilled professionals who provide customer support to ensure a highly available, highly secure, highly reliable, easy to use compute environment. We support an environment comprised of network of distributed hosts, enterprise level servers and end user devices across various UW Medicine locations such as UW Medical Center-Montlake (UWMC-ML), UW Medical Center-Northwest (UWMC-NW), Harborview Medical Center (HMC), UW Medicine Primary Care (UWMPC) and other Shared Services.Some of my responsibilities include:Promoting the implementation of UW Medicine IT Services’ strategy, focusing on standard technologies and providing the user community with well-supported services and tools consistent with the standards and guidelines within UW Medicine.Developing IT policies and procedures that comply with University of Washington and UW Medicine regulations as well as State and Federal laws.Providing leadership and guidance to IT staff on best practices, project management, customer service and professional development.Coordinating with clinical and business stakeholders to identify IT needs and deliver solutions that enhance patient care, research and education.Managing IT budgets, contracts, vendors and resources to ensure cost-effectiveness and efficiency.Evaluating new technologies and innovations that can improve IT performance and security.Leveraging ITIL® Foundation v3 certification and University of Washington Strategic Leadership Program Show less

  • Manager - End Device Support

    Jun 2022 - now

  • Operations Supervisor - End Device Support

    Sept 2015 - May 2022

  • Sr. Support Specialist Lead (End Device Support)

    Feb 2015 - Sept 2015

  • Computer Support Analyst (End Device Support)

    Feb 2013 - Feb 2015