Experience

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  The coffee bean & tea leaf®

  Oct 2014 - Sept 2015

  Barista

  • Facilitate the sale and upselling of merchandise in the outlet.• Prepare food and beverages according to instructions and/or to customer’s customisation.• Assist store manager with other ad – hoc duties.• Operate the Point – of – Sale system to facilitate sales transactions.• Proper food preparation and handling.

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  Resorts world sentosa

  Apr 2020 - Jul 2022

  • Facilitate Educational Tours, Public Programmes and Learning Journeys to allow Guests to have an in-depth learning experience and provide insightful information about animals and habitats in the aquarium. • Facilitate overnight camps to share fun facts and information about animals in a fun and interactive manner to engage and educate our Guests. • Interact with Guests to share information on sustainability and conservational matters and emphasise the importance of taking care of the environment. • Contribute ideas to new learning journeys that are being developed. • Assist in packing of logistical items for all Tours, Programmes and Learning Journeys to ensure smooth execution of all our programmes. • Provide exceptional Guest services by observing safety protocol and upholding service standards. Show less • Operate attractions and shows within Universal Studios Singapore. • Being clear, confident yet polite to guests in giving them specific instructions and ensuring overall guest safety. • Follow Work Instructions and Standard Operating Procedures (SOP) Manuals to ensure smooth and safe operation of the attraction. • Securing restraints and ensuring no infractions to safety. • Think critically and innovatively to solve problems and short comings during important and critical situations such as evacuation and crisis occurrence. • Basic crowd control measures during peak periods or parades.Notable achievements:1. No safety infractions or lapse in operations during contract period. Considered for promotion to Controls to oversee the entire operations of the Attraction. 2. Perfect punctuality and attendance with no Call-In-Late. Show less • Involved in operating and managing the Community Care Facilities (CCF) of about 500 residents per hall during the Covid-19 pandemic.• Involved in backend/administrative support of the command team. • Guest services to cater the needs of isolation residents. • Enforcing social distancing measurements to reduce chances of transmissions.• Liaising with different departments and teams to ensure overall operational readiness of the CCF. • Adhering to safety practices such as proper preparation and donning of Personal Protective Equipment (PPE) and decontamination process, ensuring no breach of these safety protocols.Notable achievements:1. Awarded the “Kampung Spirit” award for outstanding and invaluable contribution to Singapore’s Covid-19 recovery plans at the CCF.2. Promoted to Hall Lead and subsequently Command Centre Lead to manage and supervise a Team of 20 Team Members to look after 1,500 residents. Show less

  • Education, Research and Conservation

    Apr 2022 - Jul 2022

  • Attractions Operations

    Jan 2020 - Apr 2022

  • Crisis Management - Medical Assistants (Covid-19 Recovery Efforts)

    Apr 2020 - Jul 2020
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  Success human resource centre pte ltd singapore

  Oct 2020 - Jan 2021

  Safe distancing ambassador

  • Involved in checking and ensuring guests check in using SafeEntry or through manual means for contact tracing before entering premises. • Ensuring all guests wear masks at all times inside premises. • Temperature checks at points of entry to ensure no guests with abnormally high temperatures are allowed entry. • Enforcing all safe management practices to reduce chances of transmissions.

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  Marina bay sands

  Feb 2021 - Oct 2021

  Safe distancing ambassador

  • Involved in checking and ensuring guests check in using SafeEntry or through manual means for contact tracing before entering premises. • Ensuring all guests wear masks at all times inside premises. • Temperature checks at points of entry to ensure no guests with abnormally high temperatures are allowed entry. • Enforcing all safe management practices to reduce chances of transmissions.

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  Recruit inc. pte. ltd.

  Apr 2022 - Apr 2022

  Healthcare screener

  • Involved in checking and ensuring guests check in using SafeEntry or through manual means for contact tracing before entering premises. • Ensuring all guests wear masks at all times inside premises. • Temperature checks at points of entry to ensure no guests with abnormally high temperatures are allowed entry. • Enforcing all safe management practices to reduce chances of transmissions.

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  Singapore university of social sciences (suss)

  May 2022 - Sept 2022

  Administrative – office of student life

  • Administrative duties in support of Student Life Programmes.• Assist to organise and execute programmes organised by the Office of Student Life suchas the Student Teambuilding Programme and student workshops.• Assist in administrative matters for the Office of Student Life such as logistics, database management, reporting and communication with students.• Data entry and tracking, contact tracing and general support related to Covid-19 updates required by management and external agencies. Show less

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  Dhl supply chain

  Nov 2022 - Dec 2022

  Logistics assistant

  • Perform daily warehouse duties and general housekeeping duties.• Perform basic stocktaking and inventory checks.• Unboxing, inspection, and repacking of individual items.• Follow Work Instructions and Standard Operating Procedures (SOP) Manuals to ensure smooth and safe operation at the warehouse.

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  Amazon

  Dec 2022 - May 2023

  Warehouse associate

  • Packing and unpacking of boxes sent to and dispatched from the fulfilment centre.• Receiving and stowing of items from boxes and pallets.• Picking, packing, and sorting customer orders via handheld scanner (Zebra Technology).• Inventory control and quality checking customer orders.• Pasting labels and preparing bags for delivery.• Review, propose revisions to, and follow Work Instructions and Standard Operating Procedures (SOP) Manuals.• Adhering to safety, quality, and production standards. Show less

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  Mandai wildlife group

  May 2023 - Dec 2024

  Membership officer

  • Ensure smooth, pleasant, and accurate membership application experience for Guests.• Assist Guests with queries regarding memberships and/or general Park operations.• Resolve general Guest issues through spontaneous problem–solving and render the appropriate Service Recovery.• Provide administrative support and follow–up regarding membership matters.• Assist in other customer service needs, including situations that may require problem–solving.• Proper cash–handling and documentation of all paperwork to ensure compliance to Operating Procedures.• Follow and recommend revisions to Work Instructions and Standard Operating Procedures (SOP) Manuals to improve Operations Workflow. Show less

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  Resorts world sentosa

  Jan 2025 - Feb 2025

  Campaign and promotions

  • Executed correct and accurate redemption of promotional items; approximately 1, 000 redemptions per day, averaging 200 redemptions/hour.• Meticulously and accurately verify all redemption vouchers and redemption status at end-of-shift, including Hand-over-Take-over forms; correct verification of approximately 1,000 redemption statuses per day.• Conduct accurate stock take and inventory checks at pre-, peri-, and post-operations and shift timings.