Experience

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  Tata consultancy services

  Aug 2016 - Jul 2021

  It analyst

  • Managed the portfolio for the product Digigov and set up the SDLC in Azure DevOps for individual modules from requirement analysis to deployment for release, change, incident, and problem. Also, independently coordinated release windows/ content and effort based on the service request backlogs as well as implemented them.• Led the Operational Readiness process and acted as a liaison with the counterpart teams such as network, and security to ensure release readiness sign-off requirements were met.• Measured and monitored progress to ensure application releases were delivered on time and within budget, and that they meet or exceed expectations. Also, managed a team of release engineers and systems analysts to understand the impacts of code merges as well as on producing deployment, run books and implementation plans, including deployment checklists.• Planned and coordinated E2E aspects (scope to deployment and maintenance) of new features, automating processes, and functionality of software release for multiple product types simultaneously across the project collaborating with different stakeholders (Architects, Development, QA, Deployment, Support) teams.• Raised change orders for the planned/ unplanned releases and conducted Technical Advisory Board Meetings for approvals and to discuss release scope and roadblocks and further ensure closure in post-release reviews.• Part of a high-performing team by leading regular meetings, ensuring clear and concise communication, accountability, and conflict resolution. Also, recognized as a ‘Best Team, PSU Cluster’ in 2020. Show less

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  Greenlight consulting

  Sept 2021 - Dec 2021

  Rpa business analyst

  •Moved new ideas through the ideation process into the formal project structure. Partnered with stakeholders at all levels to identify impacts and successfully mitigate them throughout the PLC (Project Life Cycle) measuring & reporting project success to senior management.•Analyzed and observed processes to understand process steps, interdependencies, and applications used to complete business transactions along with identifying improvement areas (“AsIs” state) and implementing adequate measures in the future state to maximize customer satisfaction level.•Developed a detailed PDD (Process Description Document) and SDD (Solution Design Document) documentation as well as high-level business requirements/ story maps and process artifacts.•Supported business development activities, responding to the proposals as an SME (Subject Matter Expert), by coordinating with key stakeholders. Also, documented and reengineered business processes in scope for automation and robotics including the creation of product test plans for processes not developed including identification of data sets, systems, and environments.•Presented a successful demo POC of an attended BOT built using UiPath & also finalized collaterals hosted in WordPress.Project link: https://glaam.ca/ Show less

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  Fujitsu

  Apr 2022 - now

  Technical consultant

  • Spearheaded release team of the project and delivery lifecycle for the application of 40 district school implementation boards across Ontario with active involvement in Production support and keeping releases up to date for multiple environment instances.• Chaired discussions with respective business analysts, quality assurance team and development/ support groups within the account as well as conducted Change Advisory Board/ Emergency CAB meetings along with biweekly release scoping.• Forward planned the release windows and cycles by managing the product solution as well as a defect-free deployment process of code through SIT, UAT and PROD server environments.• Collaborated with the Service Delivery Head to plan the go-live schedule. Also, acted as a liaison with the Operations team and triaged environment/server-related issues.• Produced and owned the Release Calendar master schedule to monitor progress, track release windows and cycles and manage defects using RAID analysis along the way to ensure seamless deployment and post-deployment support, ensuring that all interdependencies are identified.• Minimized the release effort by 25% within a 6-month timeline and reduced the SDLC life cycle by 3 days for each sprint. Also, streamlined the process by efficiently managing the number of unscheduled requests before and after go-live as well as during the hypercare phase.• Using relevant knowledge and skills, disseminated information, and clarified doubts through demos and presentations within the team as well as collected and referenced data from individual module leads to ensure the project’s growth. Show less