Shaun Butler

Experience

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  US Army

  Feb 1999 - Aug 2005

  Satellite Communications Operator-Maintainer

  - 7 year military career as both a technician and supervisor- Successfully completed countless training and real world missions, including deployments to Afghanistan.

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  Rome Research Corporation

  Aug 2005 - May 2007

  Telecommunications Technician

  - Responsible for all assigned Teleport communications equipment on Camp Roberts; contractually obligated to provide a 99.9% communications reliability rating- Augmented and assisted military personnel as necessary in the operations and maintenance of military satellite communications; conducted regular cross training of military personnel.

• 

  ITT Systems

  May 2007 - May 2008

  Satellite Communications Shift Lead

  - Managed a shift of 4 technicians; responsible for the 24/7 operations and maintenance of critical satellite communications terminal.- Conducted semi-annual performance reviews and counseling for all assigned team members.- Accountable for maintaining a 99.9% communications reliability rating in a hostile, equipment unfriendly environment.

• 

  Harris CapRock Communications

  Jan 2009 - Jun 2010

  Telecommunications Technican

  - Responsible for all assigned Teleport communications equipment on Fort Buckner; contractually obligated to provide a 99.9% communications reliability rating- Augmented and assisted military personnel as necessary in the operations and maintenance of military satellite communications; conducted regular cross training of military personnel.

• 

  ITT Systems

  Jun 2010 - Jan 2012

  Site Supervisor

  - Managed a team of 14 technicians; responsible for the 24/7 operations and maintenance of critical satellite communications terminal.- Conducted semi-annual performance reviews and counseling for all assigned team members.- Promoted ahead of team members to Site Supervisor; responsible for maintaining a 99.9% communications reliability rating in a hostile, equipment unfriendly environment.

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  Speedcast

  Apr 2012 - now

  - Manage Tier One and Tier Two accounts worth $22.8 million in annual revenue- Act as liaison between Client and Business; responsible for understanding client needs, setting expectations and delivering on commitments. - Schedule regular meetings with Clients and discuss Key Performance Indicators (KPI) and Service Level Agreement (SLA) reviews; consistently look for areas of improvement and opportunities to drive new business or increase revenue.- Engage multiple internal departments; schedule, coordinate and manage projects as required. Manage incidents and escalate to appropriate personnel as necessary. Ensure departments work together to achieve KPI and SLA goals. Show less

  • Program Manager, Operations Finance

    Jan 2020 - now

  • Associate Program Manager

    Apr 2012 - now