Experience

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  Aiesec abeokuta

  Jan 2016 - Jan 2018

  Vice president finance, legal and administration

  • Revenue Growth: Managed financial account and developed new strategy to raise funds for the organization through crowd funding, merchandize sales and organizing projects of interest for international interns.• Development: Trained members on the use of Wave Accounting software and developed growth-yielding strategies for the overall growth of the organization.• Expansion: Secured new international relation partners, project partners and won financial sustainability award for the year 2017/18 for the local chapter in Abeokuta. Show less

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  Aiesec

  Sept 2017 - Jan 2018

  Country assistant finance board member

  • Analyzed the issues faced by each local chapter in the country.• Created countermeasures to resolve the issues and ensure growth.• Organized training on the use of wave accounting software to ensure accountability in the local chapters.

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  National youth service corps

  Jul 2018 - Jun 2019

  • Administrator: Audited office account, created a reporting technique for proper data management, and coordinated office actvities.• Typist: Typed and printed all copies of examination questions for all students in the school and other paper works required.• Teaching: Granted a year opportunity to impact knowledge in the senior classes by teaching Economics.

  • Vice President for National Emergency Management Agency

    Mar 2019 - Jun 2019

  • Corps Member

    Jul 2018 - Jun 2019
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  Aiesec in ethiopia

  Jul 2019 - Sept 2019

  National director for partnership development and conference management

  • Managed pre-existing conversations with partners and developed new engagement strategy for local branches Vice Presidents to optimize organizational processes through capacity building which increased organizational growth.

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  Shalom security services

  Oct 2019 - Jun 2021

  Data entry specialist

  ● Data Entry Management: Managed data entry tasks, ensuring accuracy and efficiency.● Data Accuracy and Completeness: Reduced data entry errors by 25%, enhancing data quality.● Data Analysis and Reporting: Used Excel for data analysis, providing actionable insights to management.● Process Streamlining: Streamlined data entry processes, improving productivity.● Team Collaboration: Worked with team members to ensure timely and accurate data entry, supporting operations.

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  Figorr

  Jul 2021 - Nov 2023

  ● Operations Management: Oversaw business operations for an IoT tech business providing cold chain infrastructure solutions.● Data-Driven Optimisation: Implemented data-driven decision-making processes to optimise supply chain management and enhance product delivery efficiency for the business.● Visualisation and Reporting: Utilised tools such as Tableau and PowerBi to visualise data and present key insights to stakeholders on progress reports of the business unit.● Requirements and Improvement: Gathered business requirements, identifying opportunities for improvement and efficiency regarding the service offerings.● Stakeholder Engagement: Engaged with internal and external stakeholders on project and system development, acting as the project delivery lead.● Infrastructure Collaboration: Collaborated with infrastructure owners to secure reliable infrastructures across Nigeria analysing the current demand state of the service.● Risk Management: Developed and implemented risk management strategies to mitigate asset losses and enhance operational resilience in the cold chain network.● Product Development: Acquired and analysed data from stakeholders to inform product and system design decisions, facilitating the development of a system for offering cold chain infrastructure services.● Cross-Functional Collaboration: Collaborated closely with the development team, fostering a data-centric culture to translate stakeholder requirements into actionable insights and innovative solutions, driving continuous improvement and value creation.● Service Execution Support: Provided support across all organisational functions in the planning, initiation, and execution of new services. Show less ● Data Analysis and Customer Insight: Conducted analyses that contributed to SaaS revenue growth, providing actionable insights for business expansion.● Reporting and Stakeholder Communication: Produced reports and visualisations using Excel, Tableau, and Power BI, effectively communicating findings to stakeholders.● Process Improvement: Improved data collection processes, increasing efficiency and data accuracy.● Customer Relationship Management: Addressed complaints promptly, maintaining a high-resolution rate and boosting customer satisfaction.● Client Retention and Loyalty: Implemented strategies that enhanced client retention and loyalty.● End-User Training and On-boarding: Trained users on product features, resulting in increased adoption and satisfaction.● Proactive Client Outreach: Conducted outreach to potential clients, driving business growth.● Supply Chain Management: Managed supply chain processes, ensuring timely fulfillment of orders.● Stakeholder Engagement: Maintained strong relationships with stakeholders, ensuring effective CRM tool usage.● Pilot Project Facilitation: Led pilot projects, ensuring systems met user requirements.● Support for New Services: Supported the launch of new services, aligning with business goals and improving service delivery.● Performance Monitoring: Established KPIs and implemented reporting mechanisms, enhancing operational transparency. Show less

  • Business Manager, Cold Chain Infrastructure

    Sept 2023 - Nov 2023

  • Client Manager

    Oct 2022 - Sept 2023

  • Customer Support Officer

    Jul 2021 - Sept 2022
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  Lifetime missions

  Dec 2023 - now

  Business data analyst

  ● Mission Data Analysis: Analysed mission trip data to identify trends and optimise volunteer deployment strategies, leading to a 20% increase in volunteer satisfaction.● Database Development and Maintenance: Developed and maintained databases to track mission trip activities, volunteer information, and impact metrics.● Data Extraction, Cleaning, and Analysis: Utilised SQL and Excel to perform data extraction, cleaning, and analysis, providing actionable insights to senior management.● Report and Dashboard Creation: Created detailed reports and dashboards using Power BI to monitor mission trip performance and impact.● Cross-Functional Collaboration: Collaborated with cross-functional teams to streamline data collection processes and improve data accuracy.● Data Analysis and Interpretation: Conducted thorough data analysis and interpretations to identify trends and insights, informing strategic decisions and project planning.● Business Requirements Analysis: Collaborate cross-functionally with departments/stakeholders to gather and analyse business requirements, ensuring alignment with organisational goals and objectives.● Data-Driven Resource Allocation: Utilise data-driven strategies to secure international financial and in-kind support for projects, optimising resource allocation and maximising impact.● Volunteer and Donor Management: Manage interactions with volunteers and donors, applying stakeholder management skills to ensure engagement and support for mission objectives.● Database Cleaning and Organization: Spearhead initiatives to clean and organise existing databases, resulting in enhanced data quality and accessibility. Show less

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  The celtic bakers limited

  Feb 2024 - now

  Customer service support executive

  ● Customer Engagement Analysis: Act as the primary point of contact for all inbound customer inquiries and orders. Utilise customer interaction data to identify trends and insights, improving customer satisfaction. ● Order Processing Optimisation: Efficiently capture and process customer orders via telephone and email, ensuring accuracy and timeliness. Analyse order data to identify patterns and optimise workflows.● Logistics Coordination: Collaborate closely with delivery contractors to coordinate timely order fulfilment and resolve delivery issues.● Production Planning Enhancement: Generate daily Production Sheets to facilitate efficient production planning and execution. Use production data to forecast demand and optimise resource allocation.● Process Optimisation: Manage the creation of delivery notes and packing labels, optimising packaging processes for the packing team.● Complaint Resolution and Analysis: Log and escalate customer complaints promptly, facilitating timely resolution and communication. Analyse complaint data to identify root causes and develop strategies to reduce recurrence. Show less