Andrew Doyle

Experience

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  Hydro Systems Supply

  May 2003 - Sept 2008

  Desktop Support

  Being an IT job for a small company in a small town there wasn’t a lot of complexity to it, but it did help me realize that I wanted to change my path from programming. • Built or ordered the replacement office systems as needed.• Installing/upgrading/removing software as the needs changed.• Set up and configured the printers to the systems.• Resolved hardware related issues and ordered replacement parts.• Provided support in Outlook for email issues.• Assisted in wiring for the phones and network. Show less

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  FedEx Express

  Sept 2003 - Jan 2011

  Dangerous Goods Agent

  Though not an IT position I did earn multiple Bravo Zulus with the company due to dedication and hard work. I also did participate in the management-training program, but I learned I’d rather focus on my IT career. There are some skills from that position that are still useful and I carry them with me.• Coordinating and lead other workers to provide a smooth work environment to get the project done in a timely manor.• Dealing with dangerous materials helped focus the ability to keep track of multiple high importance things• It also helped build the skill of seeing the bigger picture so can properly plan so everything is done properly. Show less

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  Dell

  Jan 2011 - Jun 2012

  Client Technical Support Sr. Associate

  The position was a Tier 2 Help Desk position in relation with the army. The position was originally a contract position, but due to my outstanding performance on the contract Dell hired me on full time.• Provided tier two support and aim for first call resolution.• Troubleshoot user accounts in active directory.• Support MS Office, MS Exchange, and other Office programs.• Support with issues regarding certificates, encryptions, and BitLocker.• Developed knowledge base articles and support information for the department.• Trained other members on software, and best practices. Show less

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  SAIC

  Jun 2012 - Nov 2012

  Desktop Support

  The position was a 6 month contract to assist with the migration from Windows Vista to Windows 7.• Assisted in deploying Win 7 through SCCM using PXE boot.• Back up user profiles and program information to return them to a functional state.• Work tickets for hardware and software issues, and follow up that issues are resolved.• Coordinated task with other technicians for efficiency.• Move systems as personnel relocate and verify systems are operational.

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  Inception Network Strategies

  Nov 2012 - Mar 2015

  Network Engineer

  Inception is an MSP so would deal with a wide range of issues and customers. This included, but not limited to, doing the fallowing.• Configure, setup, and maintain domains including patch management, group policy, and active directory.• Implemented backups, replication, retention, disaster recovery testing, and planning.• Set up and manage virtual machines with multiple technology including VMWare and Hyper-V.• Exchange Server 2007/2010/2013 and Office 365 administration• Configure, deploy, and maintain VPNs and various types of firewalls.• Support users with issues with Windows 7 and Mac OS.• Created knowledge base articles for internal use.• Manage Cisco VOIP phone systems at multiple locations. Show less

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  SAIC

  Mar 2015 - Jun 2017

  Senior System Engineer

  In this position I worked with a software development group. Using my skills to attempt to replicate environments and issues that will be encountered once the software is in the field. I also worked with the development team to help mitigate those issues. Along with those duties I also worked with the different organizations on deploying the software into their environment, and resolving issues as they happen. • Planning, configuring, and maintain patch management in test and production environments.• Set up systems and network in a lab to replicate real world environments with multiple configurations for proper testing.• Testing and using automatic deploying software for lab testing.• Monitor the performance of the systems across physical, VMWare, and Hyper-V systems.• Work with locations on implementation of the software into their environments.• Managing the lab systems, and assets so they are properly tracked and maintained.• Coordinate with software development teams for developing software with security best practices. Show less

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  ManTech

  Jun 2017 - Mar 2019

  Senior System Administrator

  • Build and manage servers within a datacenter.• Create and document documentation for work guides.• Deploy, update, and configure software.• Monitor network for viruses or other malice activity with management software and Splunk.• Cooperated with other groups for troubleshooting and tracking security breaches.

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  Amazon

  Mar 2019 - now

  System Developer Engineer