Experience

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  Ulusoy sealines management inc.

  Sept 2004 - Feb 2020

  Sales and Marketing Manager is responsible for all relevant activities of company which is one of the leading shipping company experienced in Ro-Ro services, located in Turkey and have employees of app 350.-Directly reporting to general manager.-Management of all sales activities and sales operations.-Responsible for management of collecting department.-Setting sales and marketing KPI’s to manage activity within the team-Manage and handle customer’s relations, feedback and complaints-Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics and cost and mark-up factors.-Analysis customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.-Planning yearly sales income of standard, intermodal and additional cargo freights around 60m Euro.-Acting as key account manager for top 20 clients which is comprise around 90 percent of sales income.-Build and promote strong, long term customer relationship by partnering with them and understanding their needs.-Work collaboratively with the sales team to asses current projections.-Collaborate with marketing team to creatively reach more potential customers.-Recommend service enhancements to improve customer satisfaction and sales potential.-Seek new opportunities to sell assigned services to new customers. Show less Sales Operations is a division within Ro-Ro Business that is charged with ensuring the efficiency and effectiveness of company sales.-Directly reporting to general manager.-Coordinating sales operations team.-Proactively identify bottleneck in the sales process and find ways to reduce them.-Implementing Sales Operations in business strategies.-Supporting company’s sales by creating, evaluating and optimising data sets.-Creating contracts that satisfy both company and customer needs.-Planning yearly budget of after-sales operations including shuttle, flight and hotel accommodation services around 3.000.000 Euros-Responsible for management of collecting department.-Investigating customer claims and negotiating with clients within the target limits-Spending enough time for solving operational problems.-Coordinating customer relations as a Sales Operation Manager-Managing all sales operation activities of regular Ro-Ro lines between Çeşme/Turkey and Trieste/Italy-Offering competitive quotations for standard cargo, intermodal and additional cargo projects of clients-Visiting clients after sale to resolve the problems and to provide ongoing support-Supporting feasibility studies, conducting market searches before starting a new line-Following the working process of international road transportation companies closely to provide them best operational services. Show less

  • Sales Marketing Manager

    Dec 2012 - Feb 2020

  • Operations Manager

    Nov 2009 - Nov 2012

  • Operation Specialist

    Jun 2006 - Oct 2009

  • Asst. Operation Specialist

    Sept 2004 - May 2006
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  Dfds seaways bu mediterranean

  Feb 2020 - Mar 2023

  DFDS Mediterranean Business Unit France & Spain Route Director is responsible providing the highest quality, competitive and sustainable service to international road transport & logistics companies with regular ro-ro sailings between Turkey/Yalova Port-France/Sete Port and Turkey/Alsancak Port-Spain/Tarragona Port.-Reporting to VP, Sales, Business Development, Marketing, Strategy.-Having P&L responsibility of the ferry routes and train service. -Prepare annual budget and forecasts with relevant dept.-Cooperation with all relevant managers within the company to achieve the goals of the business unit.-Finalising budget and forecasts with management.-Monitoring the net income and allocation of resources on the routes.-Follow-up direct and indirect costs that affect the profitability of the route.-Setting sales and pricing strategy of the line together with the management.-Increasing the market share, utilisation rate of the vessels/trains.-Exploring possible market opportunities for the development of route.-Analysing route’s volume statistics and statistics of competitors.-Having decision for vessel schedule in cooperation with the vessel fleet management.-Having negotiations with stakeholders, resolve commercial disputes with them.-Participating in customer meetings.-Set up KPI’s for sales and customer service teams.-Supporting and motivating the sales team to achieve sales targets.-Supporting the sales team to gain new customers.-Cooperation with France/Spain/Turkey’s terminals/agency directors.-To keep the customer satisfaction at a high level, follow up the works of the customer service.-Mentoring and coaching team leaders to find their own way of leadership.-Annual appraisal of direct reports, following their short/long term personal development goals. Show less DFDS has since its foundation in 1866 built a unique infrastructure of ferry routes connecting European countries with each other as well as with Turkey. -Reporting to VP, Sales, Marketing, Business Development, Strategy-Responsibility for sales and business development of all services offered by DFDS Mediterranean Business Unit to the international logistics sector within assigned region.-Owning and exceeding annual sales targets within Turkey-European countries and accounts located in this region.-Developing and executing strategic plan to achieve sales targets and expand company's customer pool.-Participating and coordinating monthly (also when necessary) and annual reviews with key customers.-Working on new ferry(ro-ro) services and presenting them to customers in accordance with the requirements in the market.-Maintaining sales volume by tracking changing trends, economic indicators, competitors and supply and demand.-Interacting and working closely with the heads of related departments including vessel operations, finance, customer service and corporate communication departments.-Leading and motivating sales& business development team to improve the goals.-To prospect and develop new business opportunities through providing customer-based solutions. Show less

  • Director France & Spain Routes

    Apr 2022 - Mar 2023

  • Director Sales & Business Development

    Feb 2020 - Apr 2022
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  Mars logistics

  Mar 2023 - now

  • Executive Board Member,Deputy Gen. Man, Business Development, Planning, Pricing, Vehicle Procurement

    Feb 2025 - now

  • Deputy General Manager Sales and Business Development

    Mar 2023 - Feb 2025