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Robin Khanna

Robin Khanna

Operations Executive

Followers of Robin Khanna6000 followers
location of Robin KhannaGurugram, Haryana, India

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  • Timeline

  • Skills

    Freight forwarding
    Logistics
    Shipping
    Import/export operations
    Logistics management
    Ocean
    International logistics
    Freight
    Export
    Import
    Supply chain management
    Container
    Operations management
    Transportation
    Key account management
    Ocean freight
    Reverse logistics
    International shipping
    Pricing
    Fleet management
    Strategic sourcing
    Invoicing
    Supply chain operations
    Distribution center operations
    Sales operations
    Demand planning
    International business
    Materials management
    Customer satisfaction
    Import export
    P&l management
    International sales
    Forecasting
    Supply management
    Customer relations
    Key performance indicators
    Customer service
    Negotiation
    Leadership
    Team management
    Teamwork
    Team building
    Customer support
    Contract negotiation
    Forwarding
    Supply
    Supply chain consulting
    Customs brokerage
    Break bulk
    Odc cargo

  • About me

    An experienced well versatile professional with extensive experience of 13 years in Freight Forwarding, Logistics and Shipping encompassing, proficient in leading teams for running successful process operations, Client Relationship Management, Key Account Management, Process Excellence (OPEX), well versed in Sea and Air Operations (Export & Import) and Customer Service.

  • Education

    • Hindu College

      -
      BA Industrial Psychology

    • Symbiosis Centre for Distance Learning

      2010 - 2012
      Post Graduation Diploma in Marketing Management

  • Experience

    • S. Anand Cargo Movers

      Jun 2006 - Jul 2008
      Operations Executive

      Responsible for following day to day task at ICD Moradabad:-- Booking management.- Coordination with Shipping line and Freight Forwarding companies.- Consolidation.- Customs clearance.- Trucking.- DGFT related coordination.- End to end shipment execution from booking till billing.

    • APL

      Aug 2008 - Aug 2012
      Sr. Executive Sea Freight

      - Taking Intrasia and US bookings.- Coordination with ICD and Port operations team for shipment planning.- Monitoring agents at off net locations to ensure compliance.- Managing Special Service request (VIA) for various services i.e. Indamex, SZX & CIX.- Daily Vessel clean-up to ensure usage of complete slots.- Customer trainings to improve usage of self-help channel drive.

    • A.P. Moller - Maersk

      Aug 2012 - Dec 2018

      -Leading a team of 10 members.-Responsible for Ocean, Air & Landside Services for North & East India.-Super User for Kewill “Global Freight Forwarding” platform.-Monthly engagement and QBR’s for Top 15 Customers.-Customer retention and Churn assessments.-Escalation management for customers.-Internal performance engagements.-Implementation and on boarding focal for new customers.-Organizing trainings to develop user skills as per their aspiration for development plan.-Automation and Customer Service trainings focal. Show less

      • Manager - Customer Service & Operations, North & East India

        Dec 2016 - Dec 2018

      • Assistant Manager - Customer Service & Operations

        Aug 2014 - Dec 2016

      • Sr. Executive - Customer Service

        Aug 2012 - Aug 2014

    • C.H. Robinson

      May 2019 - now

      ~Managing Global Textile Vertical customers across CHR offices in South Asia region.~Responsible for managing customer relationships at all levels.~Accountable for sales development to expand existing relationship.~Accountable for service execution of Global Textile Vertical customers across South Asia region.~Providing solution design through face-to-face interaction with accounts.~Identifying pricing options & recommendations to Product leadership based on the customer requirements.~Identifying issues, determine best course of action & implementing solutions. Show less

      • Head - Global Textile Vertical, South Asia

        Nov 2022 - now

      • Senior Manager, Global Textile Vertical

        Mar 2022 - Nov 2022

      • Key Account Manager, Global Textile Vertical

        May 2019 - Mar 2022

  • Licenses & Certifications

    • HAZMAT

      Maersk Training
      Dec 2015

    • Blockchain: Beyond the Basics

      LinkedIn
      Apr 2020
      View certificate certificate

    • Train the Trainer

      Dale Carnegie

  • Honors & Awards

    • Awarded to Robin Khanna
      SAMA Champion of the Year 2024 C.H. Robinson Dec 2024
    • Awarded to Robin Khanna
      National Champion of the Year 2021 - India C.H. Robinson Dec 2021
    • Awarded to Robin Khanna
      Star of the Year - 2020 C.H. Robinson Dec 2020
    • Awarded to Robin Khanna
      Start of the Quarter - Business Support C.H. Robinson Dec 2019