Sherri Hof

Experience

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  CareFirst BlueCross BlueShield

  Jun 1988 - Oct 1993

  Customer Service

  • Resolved external telephonic inquiries • Represented employees on a Work Redesign Team

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  Maryland Physicians Care

  Feb 2002 - May 2005

  Transplant Care Coordinator

  • Preserved Medicaid patients’ rights and responsibilities• Directed communications between hospitals, nursing staff, case managers and patients• Guaranteed compliance of healthcare system requirements• Safeguarded surgical/follow up care instructions, expectations and outcomes• Educated new employees

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  Health Care Strategies Inc.

  May 2005 - Aug 2006

  Account Executive

  • Championed telephonic and email responses to inquiries• Exhibited management reports • Expounded demonstrations relative to utilization, case management, return on investment

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  DentaQuest Mid-Atlantic & Virginia

  Oct 2006 - Dec 2015

  Senior Account Executive

  • Mastered status of over 800 clients ranging in size from 2-1000+• Spearheaded resolutions to external/internal inquiries• Presented new products to existing clients• Accelerated membership growth • Cultivated relationships with insurance Producers, Account Management teams, employer group decision makers, Human Resource professionals• Launched increased understanding of products, processes, procedures for stakeholders• Executed process enhancements

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  Dominion National

  Jan 2016 - Jan 2024

  Senior Account Manager

  DentaQuest Mid-Atlantic & Virginia was acquired by Dominion National on January 1, 2016. My Dominion National functions remained consistent with those at DentaQuest Mid-Atlantic & Virginia.

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  EBCA

  Apr 2024 - now

  Marketing Executive