Sarah Stephan

Experience

• 

  Girls Excelling in Math and Science (G.E.M.S.)

  Jan 2011 - Sept 2011

  Program Mentor

  Collaborated with a diverse group of teachers and administrators to organize an after school program for middle school girls. Developed bi-weekly lesson plans focused on math, science and engineering.

• 

  National Complete Streets Coalition

  Jan 2012 - Apr 2012

  Local and Federal Policy Analyst

  Created materials distributed at nation-wide seminars, conferences and the Annual Board Meeting for Spring 2012. In addition, organized and executed policy-maker outreach project by collecting letters of support from community leaders.

• 

  Prometheus Research, an IQVIA business

  May 2012 - Jun 2012

  Client Services Analyst

  Collaborated on Business Analyst tasks including data review, meeting management and measure creation. Executed on internal and client based requests for data management projects and contributed to major redesign of the company website. Gained experience with open-source technology, health informatics and complex data set management.

• 

  Westat

  Jan 2013 - May 2013

  Public and Community Health Associate

  Worked as a full-time intern for the Spring 2013 semester. Conducted background research about mindfulness-based interventions and their use within various Federal agencies. In addition, formatted manuscripts for publication and managed reference lists using bibliographic software.

• 

  IBM

  Sept 2013 - Oct 2020

  Commercial Services Portfolio leader for a large global pharma client. Dedicated to managing a global sales and delivery team through delivery of operations management, shared services and strategy consulting. Strategy and operations leader responsible for people, business and client management within GBS NA Public Market. Support Managing Partner for Public Market (Healthcare, Life Sciences, State, Local & Education industries) Services in North America with strategic market management and special projects. Managed practice operations and operating model for Digital Strategy & Experience business unit within sector. Stood up and managed growth practice for 2017 through a focus on employee engagement, offering standardization, and collaboration across business. Designed and brought to market five, role-based mobile applications through a high-visibility enterprise mobility partnership between Apple, IBM and top clients globally. Completed IBM’s “Consulting by Degrees” training and leadership development program. Consulted with top accounts on digital and technology strategy and managed functional and technical requirements capture.

  • Associate Partner

    Apr 2020 - Oct 2020

  • Chief of Staff & Senior Managing Consultant

    Feb 2018 - Apr 2020

  • Managing Consultant & Business Manager

    Dec 2016 - Jan 2018

  • Senior Mobile Consultant

    Jun 2015 - Dec 2016

  • Strategy and Analytics Consultant

    Sept 2013 - Jun 2015
• 

  Microsoft

  Oct 2020 - now

  Responsible for program management across global execution and consumption excellence initiatives. Responsible for Business Planning and Management within Experience Strategy, Services and Operations (ESSO) business area. Lead initiatives including strategic planning, portfolio and budget management.

  • Director, Global Customer Success

    Feb 2023 - now

  • Director, Experience Strategy, Services and Operations

    Oct 2020 - Feb 2023