Christina Grimsley, Ph.D.

Manager, Training and Development

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Dallas-Fort Worth Metroplex

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Timeline
About me
I Design Learning Experiences that Solve Performance Problems
Education
- Texas Woman's University
  2008 - 2013
  Ph.D. Rhetoric and English
  Activities and Societies: Sigma Tau Delta, Phi Kappa Phi Graduated with a 4.0/4.0 GPA.Dissertation: New Media and the Inverted Classroom: Investigating Their Impact on Women in First-Year Composition.
- Kansas State University
  2006 - 2008
  MA Language, Rhetoric, Composition
- Southeastern Oklahoma State University
  1998 - 2002
  BA English Education
Experience
- ADT
  Aug 2006 - Jan 2011
  Manager, Training and Development
  Managed ten trainers residing in two locations (Dallas, TX and Knoxville, TN) and the new hire training and delivery for six distinct business units. Conceptualized, researched, audited, authored, and edited content including job aids, instructor-led training classes, and online technical reference guides. Solely responsible for the implementation of a knowledge management solution for the Customer Care call center, impacting over 300 employees.
- Parsons Corporation
  Jan 2011 - Jun 2011
  Technical Writer/Editor (Contractor)
  Created technical documents including service offerings, announcements, and training materials. Designed and developed video demonstrations on sustainability and Microsoft Office tips using Camtasia. Coordinated an executive leadership video series by writing/editing video scripts and coordinating filming, editing, and publishing.
- Devcon Security
  Jun 2011 - Jul 2012
  Manager, Information Architecture
  Managed all documentation for the Customer Service department by developing and deploying an online help system using Adobe RoboHelp 9 and RoboHelp Server. Implemented an online learning center, including video simulations, video demonstrations, and interactive quizzes and activities, using Adobe Captivate and Adobe Acrobat. Responsible for all departmental communications, including procedure updates, announcements, and reminders.
- MONI Smart Security
  Jul 2012 - Aug 2015
  Manager, Training & Development (Training Top 125 Winner & Cust. Service Training Team of the Year)
  Managed a team of nine Trainers/Instructional Designers supporting five major business units. Within two years, led the team in redesigning the entire new hire training program, including overhauling and rebranding the existing online help systems, initiating a mentor program, writing knowledge checks aimed at assessing higher orders of thinking, and creating corresponding participant workbooks, facilitator guides, and visual aids. This redesign led to shortening class lengths, contributing to a 30% reduction in labor costs associated with training, as well as expanding the role of active learning (games, simulations, and role play) to minimize information transmission and emphasize skill development. This initiative directly contributed to increasing new hire retention rates by 14% and exceeding learner performance goals by 11%. Led the team to become, for the first time at Monitronics, a Training Top 125 winner for Training magazine. Show less
- Southwest Airlines
  Aug 2015 - now
  Senior Learning Experience Designer
  Pulling from my experiences in this role, presented a presentation at DevLearn 2018 on the topic "When Your Client Won't Budge: Tips for Avoiding the Information Dump." Contributed to the eLearning Guild's eBook 2019 Predictions for eLearning. Earned the Designer Certificate from Bob Mosher and Conrad Gottfredson's 5 Moments of Need program.
Licenses & Certifications
- Technical and Professional Writing Certification
Honors & Awards
- Awarded to Christina Grimsley, Ph.D.
  Bronze Stevie Winner Award for Customer Service Training Team of the Year The Stevie Awards Feb 2015 Recognized by the Stevie® Awards, the world's premier business awards, for developing and delivering training to customer service organizations and contact center personnel. These awards were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. In short order the Stevie has become one of the world's most coveted prizes.
- Awarded to Christina Grimsley, Ph.D.
  2015 Training Top 125 Training Magazine Nov 2014 Training magazine, the leading business publication for learning and development professionals, ranks companies’ excellence in employer-sponsored training and development programs. Now in its 15th year, the Training Top 125 ranking is based on myriad benchmarking statistics such as total training budget; percentage of payroll; number of training hours per employee program; goals, evaluation, measurement, and workplace surveys; hours of training per employee annually; and detailed formal… Show more Training magazine, the leading business publication for learning and development professionals, ranks companies’ excellence in employer-sponsored training and development programs. Now in its 15th year, the Training Top 125 ranking is based on myriad benchmarking statistics such as total training budget; percentage of payroll; number of training hours per employee program; goals, evaluation, measurement, and workplace surveys; hours of training per employee annually; and detailed formal programs. The ranking is determined by assessing a range of qualitative and quantitative factors, including financial investment in employee development, the scope of development programs, and how closely such development efforts are linked to business goals and objectives. Show less
- Awarded to Christina Grimsley, Ph.D.
  Speaker at the Framing the Future of Higher Education Symposium - Jul 2014 https://framingthefutureofhighered.wordpress.com/https://framingthefutureofhighered.files.wordpress.com/2014/10/symposium-two-white-paper-final-draft.pdf