Amber Ziegler

Experience

• 

  US Navy

  Sept 2009 - Jan 2016

  Information Systems Technician

  Function as system admin and network administrator to provide quality services to 300 customers, 120 workstations, and 14 servers. Administer two work centers performing maintenance on communications equipment and ship network infrastructure. Monitor network security compliance and report findings to the Defense Information Systems Agency (DISA). Draft communication plans for shipboard radio and voice communication circuits.

• 

  University of North Florida

  Jul 2016 - Mar 2023

  Facilitate data integrations for Enterprise Resource Planning systems. Automate business processes to streamline efficiency and ensure data integrity. Develop technical documentation for auxiliary application systems. Design, test and implement robust solutions that align with business needs by using strategy and collaborating with stakeholders. Compose documentation for major IT campus initiatives including Office 365, WLAN deployment, and two-factor authentication. Lead computer lab maintenance operations by defining scope of work, delegate responsibilities, and track progress. Oversee 25 help desk employees, including hiring, evaluations, terminations, and training. Create a high-quality user experience for 300 Windows machines and 24 iMac workstations through image tailoring and group policy management. Remediate time sensitive issues by assisting technicians with troubleshooting and escalating cases when tier 1 efforts have been exhausted. Organize a semesterly schedule for 24 employees, focusing on coverage and distributed skill level during peak hours. Train peers and provide feedback regarding client personal laptop service. Facilitate supervisors in drafting documentation on problem-solving techniques. Provide on-site assistance with classroom audio-visual equipment. Assist students, faculty, and staff with enrolling in multifactor authentication. Promptly answer phone calls pertaining to hardware and software issues.

  • Application Systems Analyst

    Feb 2020 - Mar 2023

  • Senior IT Support Technician

    Oct 2017 - Feb 2020

  • IT Support Technician

    Feb 2017 - Oct 2017

  • Help Desk Technical Assistant

    Jul 2016 - Feb 2017
• 

  Lockheed Martin

  Apr 2023 - now

  Software Engineer

  Perform regression testing against the Naval Maintenance Repair and Overhaul (N-MRO) product. Develop end-to-end testing framework and integrate a CI/CD pipeline to ensure the integrity and quality of the U.S. Navy’s mission-critical software systems. Collaborate with cross-functional teams to facilitate N-MRO interface integration test events.