Tressa Harris

Experience

• 

  Walgreens Health Initiatives

  Aug 1997 - Oct 2005

  Data entry and processing of prescriptions Filling, labeling and distribution of prescription medications Maintaining and controlling pharmaceutical inventory and supplies Writing, managing and maintaining a technician schedule consistent with workflow requirements Processing and billing electronic prescription claims (private insurance, Medicaid and Medicare) Removal and return of expired pharmaceutical products Assistance with new associate training Processing and filling of simple compound prescriptions Passing and maintaining Pharmacy Technician Certification Board examInbound and outbound customer service calls to patients, pharmacies and providersCustomer serviceCash handling Show less

  • Clinical Call Center Technician

    Dec 2002 - Oct 2005

  • Sr. Certified Pharmacy Technician

    Sept 1998 - Dec 2002

  • Sales Clerk

    Aug 1997 - Sept 1998
• 

  Walgreens

  Nov 2005 - Nov 2010

  Implementation Coordinator

  Communicated to client services regarding benefits, claims, issues and resolutions with Account Managers.Worked closely with the Implementation Specialist team and coordinated the documentation of all nationwide Prescription Benefit Management plan starts and revisions.Forwarded approved documentation to all internal contacts.Updated and maintained a detailed corporate database of each client's business arrangement including benefit design and Walgreens Health Initiative administrative responsibilities.Performed and maintained monthly projects including staffing updates within the DataTrak databaseUpdated and maintained new client implementationsAdditional responsibilities included various department projects including but not limited to: client audits and VDSA and Medicare/RDS application maintenance Show less

• 

  Catamaran

  Nov 2010 - Sept 2014

  Client Services Manager

  • Maintained and strengthens client relationships by providing required services to meet the clients' needs. Serves as a product/service consultant to clients and customers of the PBM.• Provided resolutions for client or vendor issues while maintaining the highest level of service.• Researched and adjusted processes independently or with other departments to the mutual satisfaction of the client and Catamaran • Worked with standard procedural solutions and utilizes internal resources to address client needs and ensure timeliness and accuracy of work.• Worked to optimize the client experience as it relates to operations and service in order to drive high satisfaction, quality and efficiency for both client and Company.• Responded in a professional and timely manner to both telephone and written inquiries from internal and external clients.• Utilized RxClaim system to access account information and reference materials. Submit financial and non-financial transactions and verifies completeness and accuracy of work. Show less

• 

  Loyola University Health System

  May 2012 - Sept 2012

  Visitor Control Liason - Labor and Delivery Unit

  Communicated in a competent and effective manner with patients and/or family members and unit staff.Monitored the infant security system, associated with infant security and visitor policies of the patient service area following security guidelinesPrepared new patient charts for admissions and discharge, including medical records utilizing the EPIC system Participated in unit specific security and safety activities. Accurately completed and maintained unit specific logs and inventory for L&D unit Show less

• 

  Option Care

  Oct 2016 - Jun 2018

  Medicare Analyst - Corporate Reimbursement Compliance

  Ensure referrals and ABNs sent to the Analyst team are processed accurately and timely.Ensure resolution is consistently established for pending referralsProvide accurate referral response with a sense of urgency,from receipt timeConsistently process ABNs/referrals across the team to positively affect our credibility Ensure data integrity of the ABN/referral log by keeping log accurate, current, and up to date & propose necessary updates.Ensure that details of Medicare processing CMS guidelines are reviewed and acted upon. Act as a valuable, trusted resource to Reimbursement and Operations Management in all aspects of Government compliance. Ensure maximum compliance internally within our dept, Medicare Billing Centers, and branch levels by tracking and following up concerns identified for resolution.Provide training support to corporate staff as training needs are identified and communicated Show less

• 

  Walgreens

  Jun 2018 - Oct 2019

  340B Business Analyst
• 

  Luminare Health

  Oct 2019 - now

  PBM Implementation Manager