Ryu Nakasato

Experience

• 

  Transcom

  Nov 2016 - Apr 2018

  • Accepting calls related to internet service connection orders.• Checking and relaying reports from field engineers to customers regarding internet service connection orders.• De-escalating complaints related to connection delays. • Accepting calls related to billing concerns.• De-escalating complaints relating to bills.• Assisting customer with basic technical support.

  • Order Management Representative

    Nov 2017 - Apr 2018

  • Customer Service Representative

    Nov 2016 - Nov 2017
• 

  Techtite E-Lounge Cafe

  Apr 2018 - Sept 2018

  Staff/Cashier

  • Assisting customer with computer troubleshooting.• Updating of inventory before and after shift.• Cleaning of e-lounge after shift.

• 

  Arellano University

  Oct 2019 - Mar 2020

  Program Chair Office Student Assistant

  • Assisting the program chair's assistant with her daily tasks.• Assisted students with their needs at the program chair's office.• Assisted CITE department professors.

• 

  Teleperformance

  Jun 2022 - Oct 2022

  Desktop Engineer

  • Compiling and creating of support tickets.• Creating reports of resolved support tickets.• Setting-up workstations.• Re-imaging computers based on what OS image is needed.• Remote troubleshooting of computer with the use of PowerShell scripts.• Remote installation of user tools using scripts.• Assist in network troubleshooting.

• 

  Optum

  Sept 2023 - now

  • Act as an associate remote system administrator for RIS and radiology PAC server related concerns.• Execute tasks in compliance with service level agreements (SLAs).• Conduct in-depth analysis, troubleshoot, and document the submitted case tickets.• Collaborate with interdepartmental teams to implement and enhance system functionalities.• Escalate issues to Remote Systems Administrator (RSA) for further analysis and resolution following initial assessment.

  • Sr. Systems Management Analyst

    May 2024 - now

  • Technical Support Analyst

    Sept 2023 - May 2024
• 

  Arellano University

  Jan 2024 - now

  College Lecturer

  • Handled subject: Computer Programming II (Lecture & Laboratory).• Provided lectures in accordance with the given subject curriculum.• Lectured students on computer programming using C#.• Ensured students gained knowledge in using the C# language through activities and exams.