Randy Shivprasad

Experience

• 

  Best Buy

  Jun 2009 - May 2010

  Sales Associate

  •Assisted and informed customers with new technologies (Laptops, Desktops, Tablets & etc.) & solutions.•Performed merchandising of vendor products and general store maintenance •Worked with a sales team of over 20 associates.

• 

  Geek Squad

  May 2010 - Apr 2014

  Computer Technician

  •Utilized proprietary software and tools to optimize and troubleshoot system problems in PCs for clients •Performed user data retrieval and migration; restored data to new or repaired systems•Installed various hardware components for clients including, system boards, memory, CPU’s and other integrated components •Performed application installations; recommended and installed antivirus software and instructed users on application usage•Setup and configured Mac OSX systems, e-readers and various electronics Show less

• 

  360i

  Apr 2014 - Apr 2019

  • Provided Level 1–3 IT support for 800+ employees (80% local, 20% remote).• Maintained a 50/50 Windows and macOS environment.• Administered enterprise applications, including Atlassian Suite, Smartsheet,Zoom, and Hightail.• Managed company-wide malware remediation and security bestpractices.• Utilized Footprints and ServiceNow ticketing systems to track and resolveuser issues efficiently.• Led hardware imaging, software deployment, and advanced A/V andvideo conferencing support. Show less

  • Senior Technical Support Specialist

    Apr 2018 - Apr 2019

  • Technical Support Specialist

    Apr 2014 - Apr 2018
• 

  Dentsu

  Apr 2019 - now

  • Lead Executive & A/V Support teams, managing six direct reports andimplementing standardized operating procedures to improve efficiency.• Partner with EMEA and APAC managers to create a unified executivesupport experience across regions.• Develop and lead the Americas A/V Support department, modernizingconference spaces and integrating the latest technology solutions. • Managed the Americas region of the Global Executive Support Team,ensuring seamless IT experience for top executives.• Established key departmental processes for:o Executive onboardingo Hardware deploymento A/V support requests• Oversaw and optimized the regional executive support budget.• Collaborated with executive assistants to identify pain points andimplement remediation strategies. • Provided 24/7 IT support for 200+ executives, ensuring uninterruptedproductivity.• Deployed and managed the latest supported computers and mobiledevices.• Delivered in-home and on-site technical support, including:o Configuring mesh networks and printerso Troubleshooting network and hardware issues• Provided A/V support for high-stakes meetings, including board meetings,new business pitches, and company town halls.

  • Executive & A/V Support Lead

    Sept 2022 - now

  • Executive Support Lead

    Jan 2020 - Sept 2022

  • Executive Support Senior Analyst

    Apr 2019 - Feb 2020