Gabrielle Martell

Experience

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  DETOURS

  Jan 2009 - Jun 2011

  Tour Specialist

  Participated in training and implementation of best customer skill practice, Provided exceptional customer service to stimulate increased sale revenues. Trained, developed and was a point of reference for new hires.Key Accomplishments: • Consistently received the highest marks on the team on evaluations completed by the public.• Created and implemented day travel packages used in summer camp programs credited with increasing advance registration and the number of return customers.

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  LA Fitness

  Feb 2010 - Aug 2014

  Member Service Manager

  Implemented company policies and procedures to responsibly manage budget and uphold organizational standards for specific locations. Designed and implemented business strategies to achieve/exceed revenue goals. Organized and generated weekly operational reports (customer database, monthly revenue, profitability, new customer acquisition). Addressed human resource challenges (harassment, misconduct, theft). Maintained and improved facility, employee relations and member satisfaction. Initiated efforts to broaden diversity. Managed staffs of 15-20 employees at multiple locations. Led interview, selection, training, performance measurement, and evaluation process. Key Accomplishments: • Recognized by District Vice President for extraordinary customer care of new and existing members.• Selected by District Manager to be one of two operational managers promoted within six-month period.• Improved employee relationships through confidential and non-discriminative management.• Promoted to Member Service Manager. Show less

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  Labcorp

  Nov 2011 - Apr 2012

  Phlebotomist

  Performed a variety of routine blood drawing procedures to include venipuncture Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Utilized standard procedures for the maintenance of positive patient identification. Performed laboratory computer operations

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  Insight

  Aug 2014 - Jul 2015

  Healthcare Account Executive

  Insight is a Fortune 500 company and the leading provider of computing products, software, and advanced IT expertise and services to healthcare. We have been in business since 1988 and achieved over $4.8 billion in revenue in 2010. We represent over 200,000 brand-name products from leading manufacturers such as HP, IBM, Intel, Cisco, Microsoft and more. We also support our customers’ implementation and integration needs through our comprehensive IT support, IT solutions and managed IT services offering.Responsible for managing existing client relationships and establishing new business in the public sector. Proactively advise and introduce new solutions to solve client's business needs. Follow-up with clients on quotes and orders to ensure excellent service. Maintain a strong knowledge of leading IT industry trends with strong focus on healthcare. Maintain excellent customer satisfaction.Key Accomplishments • Consistently exceeded sales targets • Managed 400+ accounts, properly maintained and exceeded client expectations• Exceeded quarterly sales quota• Ranked among top 10 performers on team • Increased net new sales in territory by 33% within first 3 months Show less

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  CooperVision

  Jul 2015 - Jul 2019

  Area Sales Manager

  Responsible for building, maintaining, and growing revenue for 700+ accounts in multiple states. Created and organized efficient call cycles for all account locations. Developed sales and marketing plans to increase CooperVision revenue through the use of Salesforce SaaS. Partnered with accounts to help grow their business. Completed office sales presentations and organized dinner events for doctor groups. Educated account staff on all CooperVision portfolio products. Created and implemented multiple travel budgets and itineraries. Show less

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  Amazon Key

  Aug 2019 - Apr 2021

  Regional Territory Manager

  Developed and cultivated long-term customer relationships essential to the organization's overall success and revenue expansion by taking/making in-home sales calls for one-on-one consultations with regional property managers. Responsible for increasing market share through prospecting, expanding existing relationships, post sales implementation and account maintenance. Built brand loyalty and customer satisfaction. Promoted utilization through the use of tools and programs. Analyzed sales report data and made decisions based on trends and productivity metrics. Show less

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  ZipRecruiter

  Apr 2021 - Jun 2023

  Senior Account Manager