Christopher (Chris) Baird

Experience

• 

  U.S. Bank

  Oct 2004 - Apr 2021

  Managed a team of Application Developers tasked with updating and maintaining the BASE24 ATM and Debit Card processing system on a Tandem HP Non-stop mainframe. • Developed a project estimate tracking spreadsheet collecting information on estimates for easy access and reducing duplicate effort of projects being estimated a second or third time. • Developed a Network Mandates project tracking spreadsheet for multiple teams to ensure timely delivery removing roadblocks. • Integrated offshore contractor support into Network Interface Mandate efforts. This allowed bursting of resource capacity for Mandates and critical enhancements. Reducing the number of staff for mandates from 6 to 3 at a fixed cost. Show less Managed team of Quality Assurance Analysts providing Certified new client bank links connecting to the Tandem HP Non-Stop BASE24 ATM / Debit Card processing system and supported issue resolution of established links. • Maintained User Guides for on-line message format specifications ensuring client banks a quick setup and certification on new links.• Developed an online database for tracking the status and completion of new client bank certifications.• Developed an online database to track client banks supported by the system and to centralize critical configuration and setup information speeding the research and resolution of production issues.• Supported installation and adoption of a new testing simulator automating testing reducing time to test completion and increasing accuracy. Show less

  • Application Development Manager

    Jul 2013 - Apr 2021

  • Development Team Lead

    Apr 2012 - Jul 2013

  • Quality Assurance Manager- Certification Manager

    Oct 2004 - Apr 2012
• 

  Fiserv

  Sept 2021 - now

  Responsible for the quality assurance of current and new client institutions interfacing with the Star Network for online transactions processing. Responsible for daily contact with Client analysts and Software providers for those same clients during the software testing process. Handling setup and validation of test environment, monitoring testing to ensure compliance with Star formats and mandates. Responsible for the quality assurance of current and new client institutions interfacing with the Star Network for online transactions processing. Responsible for daily contact with Client analysts and Software providers for those same clients during the software testing process. Handling setup and validation of test environment, monitoring testing to ensure compliance with Star formats and mandates.

  • Senior Certification Analyst

    Nov 2021 - now

  • Senior Certification Analyst

    Sept 2021 - Nov 2021