Luis Gonzalez

Experience

• 

  NCO Customer Management, Inc.

  Jan 2010 - Jan 2012

  Team Lead

  Provide support to the phone agents, manage the queues, provide feedback and develop the team members

• 

  Dell

  Jan 2012 - Aug 2014

  Client tech support senior associate

  Provide tech support to companies outside Dell, ensure good customer service - manage the Dell procurement team and reports provided to upper management.

• 

  Grainger

  Jan 2015 - Nov 2019

  Accounts payable Supervisor for the indirect organization :- Provide support to the indirect organization- lead projects related to AP- Manage invoices volume and quality in order to ensure accurate payments to all the Grainger suppliers.- Develop AP coordinators and keep them motivated- coaching and feedbacks to AP coordinators- be part of engagement activities and develop projects to improve it.- Create individual development plans for all the AP indirect coordinators in order to ensure their growth in or outside the organization- Participate in outomatization projects.- Detect areas of opportunities, develop procedures and plans to improve the productivity and quality of the team.- Provide expedite assistance to high priority inquiries.- Support the pruchase to pay (P2P) organization by leading projects that have a direct impact on the organization. Show less

  • Accounts Payable Supervisor

    Dec 2017 - Nov 2019

  • Accounts payable analyst

    Mar 2016 - Dec 2017

  • Accounts payable Coordinator II

    Jan 2015 - Feb 2016
• 

  Liberty Latin America

  Nov 2019 - now

  Overall, I have significant experience in managing the Accounts Payable function, developing policies and procedures to improve efficiency and compliance, implementing automation systems, and building strong vendor and stakeholder relationships. I am confident that my expertise will enable me to add significant value to any organization in need of a strong Accounts Payable Manager.• Managed the Accounts Payable (AP) function, ensuring timely and accurate processing of invoices and payments while maintaining strong relationships with vendors and internal stakeholders.• Developed and implemented AP policies and procedures to improve efficiencies, minimize errors and discrepancies, and ensure compliance with regulatory requirements.• Led the selection and implementation of an AP automation system, resulting in a significant reduction in manual processing and increased productivity.• Oversaw the management of vendor relationships, negotiating payment terms, resolving payment disputes, and identifying opportunities for cost savings.• Coordinated with other departments to ensure timely and accurate financial reporting, including month-end close and financial statement preparation.• Collaborated with the procurement team to ensure accurate coding and proper authorization of invoices and payments.• Monitored and analyzed AP metrics to identify areas for improvement and implemented process changes to drive performance improvement.• Ensured compliance with SOX and other internal control requirements related to the AP function.• Managed the AP team, providing guidance, training, and development opportunities to support their professional growth and meet business objectives.• Conducted regular performance evaluations and provided feedback to team members, identifying areas for improvement, and recognizing outstanding performance.• Participated in the development and implementation of departmental goals and objectives and provided regular updates to senior management Show less I was responsible for the management of compliance efforts with the preparation, review, submission, and distribution of financial reports required by governmental and regulatory agencies. I was also focused on the day-to-day back-office service of the accounting and financial functional teams located in the Panama Operations Center.• Managed general financial accounting activities of the organization, including credit policy and the organization's creditor and debtor accounts.• Managed compliance efforts with the preparation, review, submission, and distribution of financial reports required by governmental and regulatory agencies.• Co-responsible for training and developing the accounting staff.• Became a super user for the new global LLA ERP system and assisted with the implementation of the new system and development of efficient accounting processes.• Worked closely and partnered with all levels of the business to deliver high-quality accounting and reporting service and analysis to business units.• Ensured proper controls over AP/Expenses and monitored the effectiveness of controls included in the processes under my review (including Sox controls).• Responsible for the preparation/review of the Key Performance Metrics (KPI's) and kept up-to-date the SLA (Service Level Agreement), closing checklist, and control lists.• Actively participated in projects and transitions, where I was identified as a key expert or key team member.• Developed and measured metrics to control the project.• Supported Management, Internal, and External Reporting.Overall, I have extensive experience managing financial accounting activities, working with ERP systems, and partnering with all levels of the business to deliver high-quality accounting and reporting service. I am confident that my expertise will enable me to add significant value to any organization in a similar capacity. Show less

  • Accounts Payable Manager

    Nov 2022 - now

  • Accounts Payable Senior Analyst

    Nov 2019 - Jan 2023