Hernan Augusto Martinez Coronado

Experience

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  Obicà Mozzarella Bar

  Aug 2014 - Jul 2017

  Food and Beverage Server - Cook

  - Serving supervisor for dinning shifts, private events and brunch days.- Wine and drinks inventory.- Food inventory.- Food ingredients preparation for the kitchen lines.- Appetizers and small dishes preparation.

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  CARROLANDIA #1 AUTO SALES, INC.

  Aug 2014 - Sept 2015

  Junior Car Salesman

  - Telephones sales (cold calls).- Walk in and appointment sales.- Post-sales assistance.

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  California Bakery Italy

  May 2018 - Apr 2021

  Assistant Store Manager

  - Manage and increase the sales turnover compared to previous years by working alongside the Store Manager.- Assistance in the opening of new point of sales (Bergamo store). - Application of the procedures, ensuring compliance.- Sales assistance and customer care, delivering superior customer service- Assisting Store Manager in overseeing restaurant financials (labor and food cost; hourly productivity).- Organize and supervise weekly shifts.

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  Autogrill

  Apr 2021 - now

  Offer and Service Manager

  - Offer and Services Manager at Autogrill Catering and Event Services. - Operations coordinator and activities management for assigned events and/or stores.- Front office and back office management, in compliance with company procedures and standards.- Ensuring customers have the best possible experience. - Coordinate and lead teams (+100 people) in achieving goals, training and increasing engagement of new and current employees.- Management operations alongside with the General Manager, achieving and improving KPIs (inventory, procurement, suppliers, labor cost, P&L) - Part of development program for the international launch of new concept stores in collaboration with top management. Show less