Ajay Kumar Tiwari

Experience

• 

  The MobileStore Limited

  Jun 2007 - Dec 2008

  Store Manager

  * Responsible for Achieving targets.* Driven Business for the store assigned.* Involved in opening or launching of many new stores across South Delhi.* Managed Team of energetic new comers, hence directly responsible for their certification, knowledge enhancement, grooming, sales & softs skills & customer service etc.

• 

  Cellucom Retail India Pvt Ltd

  Jan 2009 - Feb 2010

  Store Manager with Cellucom Retail Ind Pvt Ltd

  Handled store of one of the most sought after destinations of South Delhi & able to benchmark the highest ever score at this store. Managed a team of 15 Staff. Taken Care of different aspects of the daily store operations as well as involved in improving the overall knowledge base, Staff personality development, Improving Customer service techniques etc.

• 

  Apple

  Feb 2010 - now

  Managed a high performance team to drive Apple business across all "lines of business" - Mac / iPad / iPhone / Watch ) and Accessories in Organised Trade ( Exclusive Apple Reseller Stores + Large Format Retail ) in a regional sales leadership capacity. The key deliverables for this role:- Own and drive quarterly end customer retail sales of Mac / iPad / iPhone / Watch / iPods & Apple Accessories across Large Format Retailers ( Croma,Reliance Digital, Vijay Sales etc. ), Apple Premium Resellers & Monobrand Authorised Resellers in the region.- Ensure timely execution and optimum utilisation of all business building and enablement programs at all designated Points of Sale.- Track, drive and analyse key retail metrics for individual PoS viz. conversion, Revenue, ATV, Accessory connect & store shares ( only multi-brand LFR's).- Maximise assisted resource productivity at all LFR's.- Uphold Apple Inc.'s Retail philosophy, Brand standard, merchandising and product presentation in various Global and Localised high-quality retail environments. Strive for near perfect mystery and quality audit scores across PoS.- Provide valuable market assessment and catchment feedbacks to central teams in view of expansion- Continuously engage with Reseller teams through periodic business performance reviews and also evaluate their business building and sustenance efforts.- Team management and motivation Show less

  • Sr. ASM

    Nov 2018 - now

  • ASM

    Apr 2014 - Oct 2018

  • Apple Solution Consultant

    Feb 2010 - Mar 2014