Dylan DeMayo

Experience

• 

  Bmore Technology

  Jan 2013 - now

  Provides sales engineering to potential customers, and existing customer project work. Work on managed services team as an escalated support resource for complex issues. In charge of implementing internal technical products, processes, and procedures throughout the organization. Provided technical consultation to customers on technical processes and products.• Implemented and fine-tuned SIEM for internal use• Performed SharePoint migrations from on-premise and cloud based file hosting environments• Implemented external and internal vulnerability scanning tool• Deployed penetration testing tool• Migrated Managed SOC providers and developed internal incident response plan• Sales engineer for new MRR customers and all project work• Audit new client environments for risk and opportunities to improve• Acted a liaison for clients to their technology vendors• Technology consulting based on customer business plan and vision• Develop project plan documentation to be presented to clients and used by internal staff• Develop processes and procedures for project and service teams• Oversee the centralized services and technical alignment processes and team members• Research, implement, and document best practices internally and across all clients• Lead a team of systems administrators and provided guidance on technical issues• Maintained a process to audit and standardize customers on a set of best practices• Managed and maintained Hyper-V and VMware environments• Provided guidance and implementation of customer compliance requirements such as CMMC and HIPAA• Implement Azure MFA for on-premise VPN’s• Managed and deployed Azure servers and other resources• Configured site to site VPN’s from on-premise to Azure as well as provide a client VPN solution Show less Oversee the managed services, project team, and sales auditing processes. Improved efficiency of teams by implementing new tools, and processes. Looked at ways to reduce reactive tickets and time spent on those reactive tickets through automated processes, detailed documentation, and workflows for helpdesk staff. Also acted as the senior system engineer determining new solutions internally and for our clients. Specifically focused on migrating clients to the cloud.• Sales engineer for all new MRR customers• Audited potential customer environments to determine time that will be spent being them up to company standards• Quote new customer onboarding and existing customer projects• Oversaw IT implementation for customers company acquisitions and mergers• Helped keep project hours under quoted amount• Provided post project financial recap of project profitability to sales team• Configured PC deployment automated scripting configuration tool drastically reducing computer setup time• Assisted in implementation of Technical Alignment Manager role• Implemented a time scheduling system used for scheduling tickets and meetings• Implemented company wide SSO and MFA for all supported applications• Evaluate new service tools and security products• Trained staff on new processes and technology• Implemented detailed Microsoft 365 and Azure AD configuration documentation• Configured Microsoft 365 Email Encryption• Configured Microsoft Endpoint Managed app configuration policies• Migrated customers from on premise domain environments to Azure AD• Migrated on-premise firewall management console to cloud based solution • Helped customers attain a 95% Microsoft 365 Secure Score Show less Deliver customer satisfaction through support, while maintaining a high level of security, and ease of management through process automation. Deploy new systems and application solutions to meet the customers growing needs. Provides excellent customer service by communicating with clients to understand their technical limitations, and develop solutions.Responsibilities include:•Provide Tier 2 support and training and guidance to Tier 1 on organization standards•Facilitating and managing software implementations on Windows based servers•Configure and deploy firewalls as well as audit security reports for potential vulnerabilities and risks•Develop task automation processes for deploying tools and resolving widespread issues using WMI, PowerShell, and batch files•Hyper-V management and troubleshooting•Configure, deploy, and maintain a backup Disaster Recovery solution for over 25 clients•Executed a real Disaster Recovery scenario in under 1 hour to maintain business continuity•Update and maintain Windows and Antivirus on 500 computers and servers•Deployment and management of a third party software patching tool to 500 end points•Performed email migrations to Microsoft Office 365•Manage several vendors to ensure their products meet our customers’ needs•Preform audits of prospective customers’ networks and present the information to the sales team•Configure and troubleshoot several types of VPN solutions for remote user access•Perform audits of building layouts to determine access point deployment locations•Configure and deploy multiple access points with segregated VLAN networks•Migrate, deploy, and conduct training for end users to new VoIP systems•Collaborate with customers to determine appropriate VoIP customizations that will meet their specific business needs•Designed and deployed a new process to audit customers networks to ensure they are configured according to our best practices, and rate the issues found on a severity and impact scale Show less Provided basic support to end users as well as assisted a senior engineer in the deployment of various projects. Created documentation on internal processes, customer equipment, and configuration.Responsibilities included:• Tier 1 help desk support• Created a new revenue source by setting up a program to recycle old equipment through a local business and reducing waste sent to a landfill• Configured and deployed new computer systems for clients • Deployed new servers onsite• Audited and updated documentation on customer equipment and internal processes• Assisted in onsite deployment of projects such as email migrations and new software• Managed company eBay store for selling of no longer needed equipment Show less

  • Systems Engineer

    Jul 2023 - now

  • Operations Manager

    Jun 2021 - Jun 2023

  • Network Administrator

    Dec 2015 - Jun 2021

  • Systems Technician

    Jan 2013 - Dec 2015