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Melissa Williams

Melissa Williams

IT Support Technician

Followers of Melissa Williams629 followers
location of Melissa WilliamsColumbus, Ohio Metropolitan Area

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  • Timeline

  • About me

    User Research & Emerging Technology Leader - Associate Director at EY

  • Education

    • Ohio University

      2000 - 2004
      BBA Management Information Systems, Marketing, International Business

      Activities and Societies: Delta Sigma Pi - Professional Business Fraternity, Ohio University Business Fellows, Copeland Scholars Program

    • Case Western Reserve University - Weatherhead School of Management

      2012 - 2014
      Master of Business Administration (MBA) Strategy, Manage By Design 4.0 / 4.0

      Activities and Societies: MBA Buddy Program for Incoming 1st Students

  • Experience

    • System Care, Inc.

      Jul 2004 - Nov 2004
      IT Support Technician

    • Fidelity National Field Services

      Nov 2004 - Dec 2006
      Business Analyst / Quality Assurance

    • FIS Field Services

      Dec 2006 - Jun 2008
      Senior Business Analyst / Team Lead

    • LPS Field Services, Inc.

      Jun 2008 - Jul 2011

      • Project Manager / Team Leader

        Jun 2010 - Jul 2011

      • Senior Business Analyst / Supervisor

        Jun 2008 - Jun 2010

    • Icon Technology Solutions

      Jul 2011 - Dec 2011
      Senior Project Manager

    • EY

      Jul 2011 - now

      I currently lead a team of researchers, technologists and product managers focused on supporting the EY Knowledge function. We employ user-centered design principles to understand the needs of EY practitioners and Knowledge analysts to build and test tools and capabilities to support our winning in the market and delivery efforts. Responsible for the strategic direction and solution delivery of EY's internal digital profile and expertise location system and our social enterprise collaboration tools that support over 250,000+ EY practitioners globally. Primary responsibilities include identifying risks and facilitating mitigation strategies for EY's social collaboration tools including Yammer and SharePoint People Profiles. My team also develops strategies and collateral for leadership engagement with social tools including executive coaching. Responsible for eliciting and developing business requirements through the use of iterative elaboration sessions and product demos with business stakeholders. Assist in project planning activities such as task estimation and management, risk analysis and mitigation, and issue escalation and resolution.

      • User Research & Emerging Technology Leader

        Sept 2018 - now

      • Expertise Location Product Leader

        Feb 2016 - Aug 2018

      • Social Enterprise, Responsible Use & Strategy Lead - Assistant Director

        May 2014 - Jan 2016

      • Social Enterprise Lead - Contractor

        Jun 2013 - May 2014

      • Senior Business Analyst - Contractor

        Jul 2011 - May 2013

    • AEON Logistics

      Jan 2012 - May 2014
      Director of Project Management

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Melissa Williams
      Tracy L. Tomko Scholarship Fund Recipient - Aug 2012 2-year scholarship to pursue MBA studies at Case Western Reserve University - Weatherhead School of Management

  • Volunteer Experience

    • College MAP mentor

      Issued by EY on Sept 2021
      EYAssociated with Melissa Williams

    • Meals on Wheels volunteer

      Issued by LifeCare Alliance on Apr 2024
      LifeCare AllianceAssociated with Melissa Williams

    • Classroom volunteer

      Issued by Uncharted Learning, NFP | INCubatoredu on Oct 2020
      Uncharted Learning, NFP | INCubatoreduAssociated with Melissa Williams

    • Worksite volunteer

      Issued by Red Line Greenway - Cleveland on Sept 2014
      Red Line Greenway - ClevelandAssociated with Melissa Williams

    • Assistant Coach - Boys' and Girls' Basketball

      Issued by St. Paschal Baylon School (Highland Heights) on Nov 2007
      St. Paschal Baylon School (Highland Heights)Associated with Melissa Williams

    • Assistant Coach - Girls' Volleyball

      Issued by St. Paschal Baylon School (Highland Heights) on Aug 2008
      St. Paschal Baylon School (Highland Heights)Associated with Melissa Williams