Janusz Machlowski

Experience

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  Fitness Club 24 Sp. z o.o.

  Jun 2010 - Sept 2015

  - Representing the company at conferences (annual body LIFE Congresses in Warsaw, ISPOin Munich)- Project Managing our exhibit at annual fairs and exhibitions (FIBO in Cologne, Fit Expo inPoznan, FIWE in Warsaw, Fit Festival in Gdańsk)- Collaboration with sales department regarding new product implementation, customerfitness clubs 3D-visualisations- Managing and coordinating graphic designers and the copywriting team- Creating marketing campaigns, articles, advertisements Show less - B2B customer care and acquisition across Europe- Collaboration with international companies regarding new product distribution- Acquisition of new suppliers and contractors of fitness machines and its spare parts- Ongoing customers support; including the offer preparation and order processing- Creating sales and service documents; comparisons, reports, price analysis, servicecontracts, warranty documents, fitness equipment manuals- Training new employees regarding sales and product portfolio- Creating 2D and 3D fitness club arrangement visualization in ECDesign program- involved in creating articles, marketing campaigns, advertisements and events- Project Managing our exhibit at annual fairs and exhibitions: Fit Expo in Poznan, FIBO inCologne, Fitness and Wellness Incheba in Bratislava Show less

  • Marketing & Social Media Coordinator

    Apr 2014 - Sept 2015

  • Sales Executive

    Dec 2012 - Apr 2014

  • Customer Care and Sales Specialist

    Jul 2011 - Nov 2012

  • New Club Opening Cooridnator

    Apr 2011 - Jun 2011

  • Assistant Club Manager

    Jan 2011 - Apr 2011

  • Customer Care Specialist

    Jun 2010 - Jan 2011
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  Lemasomo

  Oct 2015 - Apr 2016

  Personal Assistant To Chief Executive Officer

  Partnered in project managing the exhibitions, bike races, product fairs and events which the company attended, whilst administrating social media channels and creating new client databases.

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  Martes Sport Sp. z o.o.

  May 2016 - Feb 2017

  Assistant Product Manager

  Working for the largest sports-fashion retailer in central Europe involved me collaboratingand working closely with many different departments to produce products sales analysis andorganize pre-production samples for outlet sales. It also involved product merchandising theown brand products in the showrooms for smaller retailers. I was involved in introducingeach new season’s collection, of our own and licensed brands such as Hi-Tech, by creatingproduct specification documents in collaboration with import regulations regardingdeclarations of conformity and product standards. Show less

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  Grafene / The Refuge / Tapeo & Wine

  Mar 2017 - Dec 2018

  Front of house

  Since moving to the U.K. in March 2017, I have been employed in the hospitality sector, which has been a great opportunity to master my communication and language skills, and effectively multitask in a busy environment across diverse venues. Consistently utilized high levels of energy, provided excellent customer service in an efficient, friendly, and professional approach.

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  Mission Mars

  Dec 2018 - Dec 2020

  Supervisor and Staff Trainer

  Working with the best people in the industry, in Mission Mars company at Albert's Schloss site, opened my eyes to a world-class service and true hospitality values. Within few months promoted form a server to a supervisor and staff trainer position, based on the effectiveness of the leadership, building trust, establishing reports and work delivered. Contributed to increase our guest experience level by 6 % compared to the figures of previous season by performing supportive coach role whilst providing attentive customer service. Show less

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  Pensionhelp

  Nov 2020 - Nov 2022

  Assisted with day-to-day IT Functions: following company IT processes, primarily resolving tickets raised on the Help Desk portal, providing general IT troubleshooting along with hands-on support for hardware and peripheral device issues, ensuring staff has the appropriate equipment and access required to perform their duties. Specific duties & experience:- Assisting with Domain User management: creating and removing users on Active Directory, unlocking access & changing passwords.- Assisting with Admin Office 365 queries: resetting passwords, adding new users, and new mailing groups.- Assisting with Security Solutions: Antivirus, Web Email gateway (365 Defender, Panda, Virtru)- Helping users assess the legitimacy of incoming emails where they are unsure of the content or sender.- Assisting with external databases & CRMs (JotForm, WordPress, WuFoo)- Assisting with Telephony Systems: managing users, subscriptions, and phone recording queries (Hosted PBX e.g. Horizon & BT One Phone,)- Assisting with Access Control Software: managing employees' entry cards (Net2, SignIn App)- Assisting staff with remote working access by setting up working-from-home equipment,- Installing and configuring computer hardware operating systems (Windows 10, Windows 11)- Installing and configuring workstation devices hardware and components (Desktops, Laptops, Phones, tablets)- Setting up and installing common peripheral devices (Printers, Monitors, webcams, etc)- Following company processes for new starters and leavers.- Providing timely and appropriate reports to the IT Manager on all matters pertaining to the IT Function.- Working closely with Pensionhelp’s outsourced providers & suppliers to maintain a healthy working relationship. Show less

  • Information Technology Assistant

    Apr 2022 - Nov 2022

  • IT Assitant Secondee

    Oct 2021 - Apr 2022

  • Case File Fact Checker

    Nov 2020 - Oct 2021
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  Transport for Greater Manchester

  Dec 2022 - now

  Information Technology Support Engineer

  Key Resposobilities - delivering technical support requests via phone, email, chat,- maintaining and creating knowledge articles in Confluence,- diagnosing and resolving hardware, software, and basic network issues,- using basic Power Shell commands in troubleshooting,- providing software installation, configuration, and instructions for end users,- building laptops and desktops both via SCCM and Intune,- enrolling and managing mobile devices in Microsoft Intune,- reinstalling and configuring Mac OS devices,- managing on- and off-prem users in Active Directory and Microsoft Azure,- creating users and shared mailboxes, distribution lists in Microsoft Exchange,- maintaining Konica network printers and re-deploying Paper Cut service,- setting up Cisco telephony users’ profiles,- escalating CCTV issues after initial troubleshooting,- investigating security issues in Defender and processing phishing incidents,- assisting with Microsoft store’s application packaging in Intune,- assisting with whitelisting SharePoint users and verifying sites settings. Show less