Emil Stefanoaei

Experience

• 

  SCC SERVICES ROMANIA

  May 2018 - Jul 2018

  Resource Coordinator

  ▪ As part of a contact center with its activity revolving around IT-Hardware equipment, my main objectives were assigning jobs to engineers based on level of urgency and SLA, maintaining contact with clients, and sourcing out components.

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  Capgemini

  Oct 2019 - Nov 2019

  Customer Service Specialist

  ▪ Part of a team providing support for IT related issues as the first point of contact.▪ Assisted employees on issues related to system access and equipment requests.Key accomplishment:• Completed my training and started working independently after only 2 weeks from the join date.

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  Conduent HR Services

  Nov 2019 - Sept 2021

  Human Resources Analyst

  • Addressed candidate queries, record statistics, and handle confidential data; • Assisted employees through phone, chat and email with any queries and requests they may have related to references of employment, completion of forms, absences and holiday entitlement, payroll queries, being a parent policy and leave entitlement, benefits, available training sessions, internal policies, and qualifications paid by the company. • Successfully onboarded 6 co-workers, did quality checks, held coaching sessions, and provided feedback; • Managed complex requests related to the release of confidential information to 3rd parties; • I was the only one within the team that handled queries related to holiday entitlement raised by employees above director grade; • I helped with the implementation and testing of new features in Workday and on our case management platform. Show less

• 

  Tenneco

  Sept 2021 - Nov 2024

  As HR SuccessFactors Employee Central System Admin, I am responsible for ensuring the smooth operation, customization, and continuous improvement of the SAP SuccessFactors Employee Central module. My role is pivotal in optimizing HR processes, enhancing user experience, and supporting the organization’s strategic goals through effective HR technology solutions.Key Responsibilities: Configure, maintain, update and troubleshoot the SAP SuccessFactors Employee Central module to meet the organization’s HR requirements. Implement best practices and innovative solutions to optimize the use of Employee Central. Provide technical support and guidance to HR team members and end-users. Manage employee data, ensuring accuracy, confidentiality, and compliance with data protection regulations. Generate and analyze reports to support HR decision-making and strategic planning. Lead and participate in HR technology projects, ensuring timely delivery and alignment with business objectives. Stay updated with the latest trends and updates in HR technology and SAP SuccessFactors.Key Achievements: Successfully updated several business rule scenarios from "basic" to their dedicated scenarios, improving functionality and fixing the ones that were not working as expected. Improved the Mass load (via imports/export) process by making sure all business rule would trigger on import and would move automatically data imports from position to their corresponding incumbents. Reconfigured settings and processes in response to the Q1 2024 updates introduced by SAP. Show less • Responsible for handling difficult tickets and system issues, providing efficient and effective resolutions to ensure smooth operations and minimize downtime.• Managed mass changes in SuccessFactors, such as HR manager changes, supervisor changes, salary and merit increases, and other updates in employees' personal files, ensuring accurate and timely processing.• Done quality checks for the team, analyzing trends and addressing any issues related to how tickets are handled. Implemented improvements to enhance ticket resolution efficiency and maintain high-quality service.• Defined and optimized the workload and capacity for each type of query and correction performed by HR services within the system, ensuring efficient resource allocation.• Developed multiple reports in ServiceNow, the ticketing system used by HR for specific processes, providing valuable insights and facilitating data-driven decision-making.• Monitored the SuccessFactors Data Replication Monitor and addressed integration errors daily.• Established Standard operating procedures for all the processes across the team. Show less • Mentored and trained 10 individuals, serving as a buddy and trainer, fostering their professional growth and knowledge within the organization.• Successfully navigated a system transition from SAP to SF, actively collaborating with Business HR through multiple calls to present and train them on the new system. Effectively addressed and resolved any arising issues.• Devised an efficient email management system, streamlining email volumes by assigning them to appropriate agents and implementing periodic archiving.• Led the transition of various processes from local hubs to HR services, establishing standardized practices to be implemented globally, promoting efficiency and uniformity.• Executed mass loads in SAP, facilitating seamless data management and operational processes.• Assumed leadership and coordination responsibilities for the team during the absence of the direct manager, effectively managing day-to-day operations.• Actively participated in initiatives to promote the company, including LinkedIn postings and participation in job fairs, contributing to brand visibility and talent acquisition efforts.• Organized engaging office events such as Halloween activities and team anniversary celebrations, fostering team spirit and creating a positive work environment.• Developed a customized application using PowerApps to collect work arrangement expectations, obtain necessary approvals from supervisors and HR, and created comprehensive reports using Power BI for the HR Director, enabling informed decision-making.• Contributed to the development of a ticketing system for HR services using PowerApps, Power Automate, Outlook, and Power BI, enhancing process efficiency and ensuring effective issue resolution. Show less

  • HR Technology - SAP SuccessFactors Analyst

    Jan 2024 - Nov 2024

  • Snr. HR Services Analyst

    Apr 2023 - Jan 2024

  • Human Resources Specialist

    Sept 2021 - Mar 2023
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  Deloitte

  Nov 2024 - now

  SAP SuccessFactors Consultant