Munaz Jahan

Experience

• 

  Grameenphone Ltd

  Aug 2007 - now

  - Daily tracking for guidance and support to minimize GAP of stakeholder’s expectation and outcome.- Ensure Business Case preparation, Budgeting, OEM Huawei (MAE, NCE), Ericsson (ENM, ENIQ), ZTE (UME, NDS, NETMAX), Nokia (NetAct), NEC (UNMS, PNMSj) Solution Plan and Design, Ordering, and Capitalization, and optimize as per network plan- Participate in Group RFP Projects- Get involved in solution exploration, Operational Excellence Tools innovation, NMS and Product Ownership - Automation and Tools Operation Lead for Telecom Service Operations- Solution Exploration and process innovation for Operational Excellence- Plan and design OSS solutions Huawei (U2k), Ericsson (OSS RC, ENM, Navigator), Nokia (Netact), NEC (UNMS, PNMSj), optimize as per network plan, Participate in Group RFPs- Product Owner for Telecom Operation Software Development Projects inhouse NMS, ChatBoTs, Service Model Tools. - Budgeting, Vendor and solution selection, Ordering, and Capitalization- Participate in Global RFPs for OSS Projects- Ensure people leadership, talent development and resource planning and perform managerial & administrative responsibilities - Ensure regular operation and maintenance (O&M) of EMS systems Huawei(M2k, N2k, T2k), Ericsson (OSSRC, Navigator)- Ensure the deployment of SW and HW upgrades as per the plan and Network upgrades- Plan and design EMS systems and optimize as per network plan- Ensure routine O&M and preventive maintenance, new node integration, Configuration and UAT.- Drive new OSS solution trials, business case preparation, projects onboarding. - Active participation in a team responsible for regular and advanced O&M for Element Management Systems (Huawei M2000, Ericsson OSS RC, OSS Navigator, NSN TNMS)- Maintain KPI and KQI by reducing outage, increase SLA achievements by reducing MTTR- Measure and evaluate vendor SLA, develop work-flow process, develop O&M guidelines and ensure budgetary feedbacks - Execute regular O&M of Element Management Systems Huawei (M2000), Ericsson (OSS RC), NSN (TNMS) and Signaling Monitoring Systems (Tektronix)- Actively participate in System Integration projects- Actively participate in new EMS commissioning and NE Integration.- Actively participate in EMS release upgrades of EMS Solution and Signaling Monitoring Solution

  • OSS Domain Lead for Managed Service Function

    Oct 2021 - now

  • Senior Lead Engineer

    Apr 2016 - Oct 2021

  • Manager (Engineering Manager)

    Nov 2011 - Apr 2016

  • Lead Engineer

    Jan 2011 - Oct 2011

  • Senior System Engineer

    May 2010 - Jan 2011

  • System Engineer

    Aug 2007 - May 2010