Leah Blocksidge

Experience

• 

  Vax Ltd

  Dec 2011 - Jun 2014

  Customer Service Advisor

  Achievements and responsibilities: • Providing solutions to customer issues, which include maintenance of units, organising replacement parts and making decisions on whether a machine is replaced.• Dealing with heated and dissatisfied customers in a calm and organised way.• Achieving all deadlines set for call length and meeting targets for call volume.

• 

  BizBritain

  Jun 2014 - Feb 2016

  Customer Service Executive

  Achievements and responsibilities: • Helped to fund over 400 businesses in the West Midlands and Thames Valley and lending over £3m• Experian Champion for the business• Analyse applications to judge whether the customer is business and loan ready• Working from home taught me how to self-manage myself• Hold presentations and share ideas on how to improve and streamline the business• Dealing with potential fraudulent applications• Manage the customers journey from start to finish being their main point of call• Examine credit reports in line with government policies and identify their affordability• Offering advice and support for entrepreneurs who have started or want to start their own business• Collating data for the directors to show the performance of the business• Conduct lending interviews with customers to finalise their cash flow forecast and application to a standard that could be presented to the government Start Up Loan Company Show less

• 

  Coventry and Warwickshire Reinvestment Trust (CWRT)

  Feb 2016 - now

  Project Manager for the Duplex Investment Fund. Duplex Investment Fund is a new way to help finance capital investments by local businesses. It combines public sector grants and loans to give you financial flexibility and ensure that your project proceeds successfully.Initiated, created and managed a Salesforce portal that was plugged into the website for customers to gain access to business support.Tasks consisted of:• Liaising with senior stakeholders daily as well as legal representatives.• Creating and managing high level performance reports.• Setting challenging targets and achieving the projected outcomes.• Monitoring overall progress and use of resources and budget, initiating corrective action where necessary.• Creating and managing marketing activity for the scheme.• Managing all reporting for the project, to make sure it is in line with the project regulations.• Controlling time management and all budgets for the project. Show less Contribute as a member of the Lending team with the following responsibilities:• Assess viability of loan applications and conduct due diligence by analysing business plans, cash flow forecasts and affordability.• Analyse the credit risk to the business by understanding the security available to the company.• Contribute to all credit control discussions, making sure all decisions are best for the client and the company.• Execute all security i.e. property charges, debentures, personal guarantees, Enterprise Finance Guarantee, any other fixed or floating charges.• Ensure that loan applications are compliant with Minimum Standards, Credit Policy and FCA requirements. Show less

  • Head Of Business Development

    Apr 2022 - now

  • Head of Programmes

    Apr 2020 - now

  • Duplex Project Manager

    Jan 2019 - Apr 2020

  • Loan Officer

    Feb 2016 - Jan 2019