Seth Kumi

Experience

• 

  IKEA

  Dec 2018 - Jul 2021

  Customer Relations Specialist

  - Assisted customers with their orders and ensured that customers have a positive final touchpoint during the checkout process and overall Ikea shopping experience. - Ability to identify a customer’s needs swiftly related to products, delivery and assembly, and provide the most appropriate solutions to satisfy the customer’s needs. Thus ultimately, reducing wait times and ensuring a positive shopping experience.- Extensive experience with internal information technology systems such as SAMS, ISELL and C3WEB software to create, alter and cancel delivery, assembly and click and collect orders.- Possessed the ability to abide by detailed administrative and procedural processing. Furthermore, training 10 new employees on these procedures and policies to meet the standards put in place. Show less

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  Bunnings

  Sept 2021 - Apr 2022

  Team Member

  - Provided outstanding customer service to all customers and resolved complaints.- Demonstrated an ability to work in a fast-paced environment with accuracy and proficiency when processing click and collect and collect orders.- Worked collaboratively in a team, to reduce the average processing time of click and collect orders by 50% during the height of the coronavirus pandemic. - Provided customers with expert knowledge in relation to tools and processes that can be used to make their DIY projects become a reality. Show less

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  NSW Department of Communities and Justice

  Apr 2022 - now

  - Guide internal and external end-users through troubleshooting steps to diagnose and resolve technical issues.- Utilising an ITSM tool such as ServiceNow to record interactions, triage and allocation of work to the correct TIER 2 IT Support Team. - Provisioning access to various IT systems to various agencies and business units within NSW DCJ.- Identifying gaps in the Service Desk Knowledge base, then writing and publishing knowledge articles in wikis and confluence. - Working closely with a range of internal/external stakeholders and other subject matter experts to seek advice on complex issues where appropriate. Show less

  • Cyber Security (Development Pool)

    Jul 2024 - now

  • Service Desk Analyst

    Apr 2022 - now