Experience

• 

  R-squared

  Jan 1992 - Jan 1999

  Designer/art director
• 

  Taylor spencer creative

  Jan 1999 - Jan 2006

  Principal

  Design and Advertising firm specializing in Brand development, Mark and identity strategy as well as development. Provided creative for print collateral, print advertising and web site support and management. New product concept and development.

• 

  Banner health

  Jan 2005 - Feb 2018

  Provide strategy, guidance and leadership for enterprise-wide strategic change management projects, programs and services that impact 50K employees, leaders and physicians across six states.- Lead all change management activities for Cerner EHR implementations, Patient Experience and Patient Portal projects with a portfolio of over $80M.- Design, implement and measure ROI strategy for change projects. Cerner EHR implementation saved $2.2M through speed of adoption, utilization and proficiency. Patient Portal achieved a 15.5% participation rate in first 30 days. - Lead Change Management of the "Find a Doctor" implementation which allows customer access to 10,000 physicians. - Create and implement toolkits, communication and implementation plans, job aids, and assessments for faster adoption. Toolkits popular enough to be adopted and retooled by physicians in other areas of their practice. Show less Serve as a change and leadership consultant, facilitator and certified executive internal coach to senior leaders to drive performance. Assess business needs and develop strategies to encourage effective leadership skills and strengthen teams. - Develop and deliver leadership effectiveness and culture transformation projects to accelerate adoption speed and acceptance of system wide initiatives. Lead the development of an organizational learning map that was deployed to 3,500 leaders over a 12-month period.- As a certified internal executive coach, provide 1-1 coaching services to over 20 executives each year with a focus on executive presence, communication, and strategic planning. Half have been promoted within 18 months. - Responsible for communication strategy within the scope of Engagement, Leadership Effectiveness, Performance Management and Change Management Show less Led a team of professionals responsible for the 25% of the initiative driven change management projects, leadership development, communication, engagement, knowledge and project management, and culture initiatives. Executive coach to senior leaders.- Led $25M, 18-month strategic change management effort impacting 5,000 employees and leaders at 200 locations, using a standard methodology and toolkit. Implementation of new organization-wide common platform captured all customer information in a universally accessible tool and mobile application. Achieved a $700K savings to the organization through speed of adoption, ultimate utilization and increased proficiency.- Co-led system wide multi-year organizational change and communication initiative for three years impacting 35,000 employees. Additionally, responsible for the organizational communication strategy with a focus on engagement, leadership effectiveness, performance management and change management. Initiative increased employee engagement scores by 10% over three years.- Implemented a standardized change methodology focused on cultural needs, with repeatable and scalable deliverables and sustainable outcomes that led to 200% increase in Change Management portfolio size year over year, for three consecutive years.- Facilitated leadership development programs for lowest scoring leaders on annual employee engagement survey. Participants averaged a 47% increase in leadership and engagement scores in 12 months. Show less Envisioned, designed and implemented strategic communications for organizational initiatives. Worked collaboratively across multiple business groups to ensure that branding, design, business, and cultural and objectives were achieved.- Led communication efforts for five years to standardize performance management process for 36,000 employees.- Created a “Performance Wheel” change tool to support leader communication and change efforts with an easy to use, tactile and portable device that was overwhelmingly received by customers, and garnered a 2011 Aster Healthcare Award. - Spearheaded the organizational change to a single solution Digital Signage (DS) platform across the organization which provided consistent, fast and targeted access to information for employees and customers.- Worked collaboratively on all projects by assessing stakeholders needs, developing customized template packages and projects plans while maintaining corporate branding standards and strategies, managing project timelines and deliverables, and evaluating effectiveness of final deliverables. Show less

  • Director, Enterprise Change Management

    Jan 2016 - Feb 2018

  • Director, Change Management

    Jan 2015 - Jan 2016

  • Director, Talent and Organizational Effectiveness

    May 2011 - Jan 2015

  • Multimedia Design Specialist

    Jan 2005 - Jun 2011
• 

  Cigna healthcare

  Feb 2018 - now

  Transformational change project manager

  Responsible for the Change Management strategy, team and execution needed to support our three-year portfolio of initiative driven projects. Drive the infusion of Executive Coaching and Leadership Effectiveness into the Cigna Medical Group culture through the lens of Change Management with the goal of enhancing leader change acumen and increased change resilience. Part of meeting the needs of a large organization on the people side of change is constantly evolving to the ever changing business landscape. My Change Management practices continue to iterate as I incorporate Agile thinking to align with emerging business practices that drive the metrics of success here in the Cigna Medical Group.- Lead all change management activities for our Epic EHR implementation, and the ongoing sustainment strategy for cadenced Epic refreshes.- Design, implement and survey Change Management communication vehicles to support all projects across Cigna Medical Group.- Deliver Prosci Change Management Practitioner training to multiple leader cohorts across Cigna to continue to strengthen the organizations change management acumen. Show less

• 

  Evernorth health services

  Jun 2020 - now

  Operational effectiveness manager - change management/learning & development

  Plan, implement and lead a combined Change Management, Leader Development, and Learning / Development Team to support the rapid evolution of Evernorth Care Delivery. This team tightly integrates the disciplines to elevate the receptivity to changes as well as the skill sets needed to execute. Areas of focus includes Leadership Development, Executive Coaching, and measurement of application training such as Epic, change resiliency and clinic readiness / elasticity for stretch projects.This role has evolved to combine the results of effective change management with a proactive learning and development effort. The third area of focus has become the growing of leader acumen from planned development curriculum to targeted focus on opportunities that position leaders for success. Show less