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Moegsien Sonday

Moegsien Sonday

Operations Team Member

Followers of Moegsien Sonday119 followers
location of Moegsien SondayCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Customer Service

  • Education

    • Steenberg High School

      2002 - 2006
      12

      Activities and Societies: Exercise , Music , Signing. “Being patient with yourself is the fastest way to get to where you want to be”

  • Experience

    • South African Revenue Service (SARS)

      Mar 2008 - Feb 2020
      Operations Team Member

    • Kane International Limited

      Mar 2021 - now

      Customer Engagement & Community Management - Managed daily customer interactions across Trustpilot and Facebook maintaining a 92% engagement rate. - Handled complaints and inquiries with professional empathy, ensuring timely resolutions and improved customer satisfaction. - Engaged with customers on a day-to-day basis, addressing concerns, providing support, and enhancing their overall experience. - Built and nurtured a strong online community, fostering brand loyalty and trust. International Outreach & Brand Awareness - Led international outreach efforts, introducing the company’s products and services to new markets, increasing customer interest and brand visibility. - Developed strategic communication approaches to strengthen global engagement and streamline customer onboarding. Show less

      • CS Admin

        Mar 2021 - now

      • Customer Service Representative

        Mar 2021 - now

  • Licenses & Certifications

    • Softcon

      Softcon Systems Pvt. Ltd.
      Jan 2007