Lalit Kumar

Experience

• 

  Microland Limited

  Dec 2010 - Jan 2012

  IT Executive Engineer

  • Monitoring & tracking user calls using call logging tool.• Done duty as front line support technician for more than 1200+ end users.• Provide technical support to ensure smooth business operations.• Creating User accounts, activating and deactivating user’s accounts. Moving objects to appropriate OU as per the process requirement• Troubleshooting all desktop & network related issues.• Configuring and installation of client operating system through RIS & WDS.• Installation and Configuration of Citrix, MS Office, SQL Server 2005/2008, Oracle ERP, IBM Cognos, Java/JInitiator, Outlook 2003, 2007, 2010 with Microsoft Exchange Server, Office Communicatorand Live Meeting.• Configuration of Blackberry BES, Installation of OCS in Blackberry, Data Backup etc.• Configuration and Troubleshooting of Internet Proxy related Issues at Client end.• Configuration McAfee EPO Antivirus agent and update at client end.• Backup and Restoration with Avamar Backup Client.• Troubleshooting McAfee Endpoint Encryption related Issues.• Co-ordinate with related teams for escalation and closure of calls within defined SLA. Show less

• 

  Wipro Infotech

  Jan 2012 - Apr 2013

  System Engineer

  • Create fully customized Light touch, Zero touch images and test them to ensure they are engineered to client specifications. • Troubleshoot, resolve and track engineering issues found with the images. • Produce all required documentation including engineering documents, test plans and their results.• Integrate Drivers in OS images to hardware support for new models. • Engineer solutions for OS and application customizations, using scripting and standard vendor toolsets, such as ADK, WAIK, IEAK,ImageX, Dart, Wise, MSI Package Builder, App Deploy Repackager as per the requirements. • Call management using Wipro E-Helpline call logging tool.• Create Custom images for WDS using Symantec GHOST, Nlite and MDT2010/2012.• Assemble content, and engineer scripts, to enable all image components and customizations to be integrated into client-specific images in a fully automated and unattended manor by following standard processes.• Packaged software using Wise Package Studio to create custom transform files in order to deploy software with settings specified by upper-management.Projects & Documentation under Wipro InfoTech.• Implement the Deployment Solution with WDS + MDT 2012 to migrate users from Windows XP to Windows7. Successfully deploy and migrate Windows 7 from Windows XP image in Organization with Ms-Office 2007 and Other Process Application through fully automated Lite Touch Installation Using MDT and USMT. Show less

• 

  Orcapod

  Apr 2013 - Sept 2013

  Engineer – Server Management,

  • Managing data centers midsized enterprise customers leveraging Windows Server 2003/2008/2012 R2, Active Directory, VMware, SCCM 2012, McAfee EPO 4.5/4.6.• Responsible for Sccm 2012 and McAfee EPO Environment for patch management application deployment OS Deployment and Antivirus management. • Sysprep and Capture Custom images using ImageX and MDT Sysprep and Capture Task Sequence template. • Develop and document new images, and trouble-shoot issues around existing imaging environment.• Managing McAfee EPO 4.6.4 for VSE 8.8, McAfee Move, DLP Deployment and management. • Managing VMware vSphere 5.1 and VMware Horizon view 5.3 environments for virtualization. • Automation using Powershell. • Develop and document new images, and trouble-shoot issues around existing imaging environment. Show less

• 

  HCL Technologies

  Sept 2013 - Feb 2016

  Senior Specialist

  • Managing data centers midsized enterprise customers leveraging Windows Server 2003/2008/2012 R2, Active Directory, VMware, Horizon View (VDI), Citrix Xenapp 4.5/6. SCCM 2012, McAfee EPO 4.5/4.6, VERITAS Cluster, Microsoft Cluster, WDS and MDT. Leverage these tools to standardize, virtualized and automate the networks to reduce costs and improve performance.• Managing Active Directory site environment, DNS Server, DHCP. • Responsible for monthly patching activity, OS Deployment and Application Deployment for servers and workstation Using SCCM 200/2012.• Knowledge in deployment solutions especially using MDT, Sysprep, Windows AIK/ADK and DISM.• Domain controller Promotion, decommission and migration. • Active Directory, Group policy Administration & Support.• Knowledge in Windows OS Deployment using Microsoft System Center Configuration Manager WDS & MDT 2010/2012. • Managing McAfee EPO 4.6.4 for VSE 8.8, McAfee Move, DLP Deployment and management. • Managing VMware vSphere 5.1 for server virtualization, VMware Horizon view 5.3 environments for desktop virtualization and Citrix Xenapp 4.5/6.5 for application virtualization. • Automation using Powershell. • Develop and document new images, and trouble-shoot issues around existing imaging environment.• Vendor coordination for critical issues, part replacement and in Virus outbreak situation. • Technical Documentation, SOP (Standard Operating Procedures) creation.• Ensuring that IT SLAs are met and customers are provided with exceptional customer service. Show less

• 

  Ericsson

  Feb 2016 - now

  Managing large enterprise customers data centers leveraging Windows Server 2003/2008/2012 R2, Active Directory, VMware, Citrix XenDesktop7.15/Xenapp 5.0/6.5, SCCM2007/2012 R2, WDS and MDT 2013. Leverage these tools to standardize, Virtualized and automate the networks to reduce costs and improve performance.Managing Active Directory site environment, DNS and DHCP Server. Domain controller Promotion, decommission and migration.Managing VMware vSphere 5.5/6.0/6.5 for server virtualization.Managing Citrix 7.6/7.15 XenDesktop delivery controller, Storefront 2.6/3.0, Studio and Director. Citrix Provisioning Services 7.6 Installation and configuration of Citrix Provisioning Server sites, vDisks and stores. Streamed services for servers and desktops on bare metal and physical target devices. Managing Citrix 5.0 and 6.5 environments for Application streaming. Utilization of XenApp and XenDesktop machine and user polices; including printer policy. Citrix Web Interface, publishing/disabling applications.Responsible for Monthly Patching Activity, OS Deployment, Application Deployment and Reporting for servers and workstation Using SCCM 2007/2012 and MDT. Show less

  • Solutions Architect

    Aug 2021 - now

  • Senior Engineer

    Apr 2017 - Aug 2021

  • Engineer

    Feb 2016 - Mar 2017