Wai Yan Phyo

Experience

• 

  TrustLink Co., Ltd

  Sept 2011 - Sept 2015

  Senior Service Engineer

  • Maintained and repaired Datacard smart card printers and embossing machines, ensuring optimal performance and functionality.• Installed, configured, and provided customer support for Futronic door access control systems, securing client facilities and managing user access efficiently.• Serviced Muhlbauer passport and visa printers, as well as NCR ATM hardware, upholding data integrity and ensuring smooth operation.• Provided technical support for various government projects, including the MRP, Labor card, Temporary passport, E-Pension, MOFA, MOHA, and SSB card projects.• Prepared comprehensive weekly and monthly reports for management and the technical director, providing valuable insights into project progress and service performance.Achievements:• Successfully implemented and serviced passport issuing machines in multiple regions of Thailand for the Myanmar Temporary Passport Project, positively impacting the lives of thousands of migrant workers.• Earned recognition as the top technician for passport issuing machine servicing in the Ministry of Home Affairs' passport issuing department, demonstrating exceptional technical skills and commitment to quality. Show less

• 

  CDG Myanmar Limited

  Oct 2015 - May 2017

  Senior Technical Support Engineer ( Head of Team )

  • Led and managed a team of technical support specialists responsible for designing, implementing, and maintaining IT projects for various government and private clients.• Provided expert technical support for smart card solutions, including Fargo printers, across diverse sectors like government and transportation.• Delivered successful smart card printing solutions to key government agencies, including Myin Thar and Ywar Thar Gyi Automobile Transportation license departments.• Planned and implemented the Nostra real-time GPS tracking system, ensuring its smooth operation and user support.• Empowered clients and internal teams through comprehensive training sessions on ICT/IoT products, including Tyco security solutions (Singapore).• Optimized client experience by managing smart card printer servicing and printing services, ensuring optimal performance and satisfaction.• Contributed to the development and data updates of the Nostra Map website, enhancing its functionality and user-friendliness.• Maintained strong working relationships by reporting directly to local management and collaborating effectively with the CDG Thailand team.Achievements:• Successfully implemented smart card printing solutions for key government agencies like Myin Thar and Ywar Thar Gyi Automobile Transportation departments.• Earned strong support recognition from the CDG Thailand team.• Delivered product training workshops in Thailand for Fargo smart card printers and other ICT/IoT products.• Provided product training in Singapore for Tyco security products. Show less

• 

  MPT Myanmar

  Jun 2017 - Nov 2018

  Project Manager

  • Led the full lifecycle of a convergent billing system project encompassing initiation, planning, design, execution, monitoring, control, and closure.• Managed project scheduling: Developed project schedules to ensure timely project completion. Monitored progress and reported on deviations to ensure corrective action as needed.• Facilitated successful collaboration: Effectively interfaced with vendors and other relevant departments to achieve project objectives. Provided sales support operations to enhance business development efforts.• Streamlined operations: Established workflows and procedures for B2B mobile and fixed-line service operations. Offered technical consultations regarding billing-related matters.• Implemented key business initiatives: Successfully implemented the convergent telecom billing system project. Introduced new business processes to support the new billing and payment system. Managed customer and payment system data migration. Completed nationwide customer data cleansing across all MPT branch offices.• Spearheaded product and service support: Designed and supported the lifecycle of various MPT products. Set up and provided training for the B2C FTTH support system. Delivered training on the new convergent billing system to all MPT branches.Achievements:• Successfully migrated the old billing system to the ZTE convergent billing system, ensuring a smooth transition and improved efficiency.• Migrated the payment system to the new platform, facilitating seamless payment processing.• Led the nationwide customer data cleansing initiative for MPT, ensuring data accuracy and integrity. Show less

• 

  AGB Communication

  Aug 2019 - now

  Regional Manager

  • Led and coordinated end-to-end project management for various fiber network initiatives, including FTTX, Metro, and telecom Point-of-Presence (PoP) infrastructure.• Oversaw regional network projects: Managed FTTX and Metro service sales operations, ensuring alignment with regional partners. Collaborated with partners to establish bandwidth and sales plans for the region. Cultivated and maintained positive relationships with partners, wholesalers, and vendors.• Offered technical expertise: Designed and delivered solutions tailored to the specific needs of wholesale customers. Provided daily sales support to regional wholesalers, including capacity checks, upgrades/downgrades, and service migrations.• Ensured accurate billing: Validated monthly service charges and applied capacity with upstream providers. Verified FTTX ODN port leasing with vendors and regional partners. Confirmed fiber leasing agreements with vendors.• Facilitated smooth connectivity: Managed projects for establishing connectivity services from upstream providers to downstream ISPs. Addressed regional network issues and customer complaints promptly.• Maintained comprehensive network documentation: Prepared and collected customer data relevant to regional networks. Managed and updated the centralized planning database, ensuring its accuracy for daily network operations.• Promoted collaboration: Worked effectively with internal and external stakeholders on operational and project-related matters. Successfully negotiated with regional government departments to secure right-of-way permits for fiber cabling and FTTX infrastructure deployment.Achievements:• Established positive working relationships with all operators in Myanmar and regional partners.• Cultivated strong support awareness among regional partners.• Played a key role in the successful buildout of FTTX network infrastructure across several regions. Show less

• 

  ATOM

  Sept 2022 - now

  Assist. Manager, Pre-sales & Wholesales Channel, ATOM

  • Led and coordinated project management for implementing fixed-line connectivity services (DIA, DPLC, IPLC/IEPL, IPVPN, IP Transit) for ISPs, LSPs, RSPs, and Resellers.• Managed the entire service implementation lifecycle from new activations and bandwidth adjustments (upselling/downselling) to service suspensions/terminations, physical and logical changes, and problem-solving for fixed-line and mobile connectivity issues.• Acted as a technical solution engineer for designing and implementing mobile Private APN solutions for large enterprise customers.• Contributed to the Public WIFI project by managing implementation and support.• Built and maintained strong customer relationships with ISP/LSP/RSP/Reseller and large enterprise customers, earning recognition for fostering positive relationships and high support awareness.• Effectively managed vendor relationships, ensuring smooth collaboration and timely project completion.• Championed collaboration across multiple sales teams and cross-functional technical teams, fostering a collaborative and efficient work environment.• Developed and delivered product training materials for internal sales teams and channel partners, enhancing their knowledge and sales capabilities.• Created and maintained reports to track progress, identify trends, and support data-driven decision-making.Achievements• Successfully established and maintained positive relationships with ISP/LSP/RSP/Reseller and large enterprise customers, resulting in strong support awareness and improved customer satisfaction.• Made significant contributions to exceeding revenue targets within the business group by providing comprehensive technical expertise and collaborating effectively with sales and technical teams. Show less