Craig Dalladay

Experience

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  Spares merchant

  Apr 2006 - Sept 2009

  Trade counter

  Working effectively within the boiler spares section of this plumbers merchant negotiating best lead times with suppliers for parts to meet customers’ delivery times.Managing the stock room by maintaining optimum levels at all times including best selling products to maximise sales and ensure highest levels of customer service.Maintaining a clean, tidy and safe counter and stock room to ensure high level of presentation to customers, and processing deliveries in a timely manner. during my time at the Spares Merchant I studied for my NVQ Level 2 in customer service through City & Guilds. Show less

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  B&Q

  Jun 2010 - Jan 2014

  Trade Point supervisor

  Trade-point Supervisor, Halifax/Bradford Promoted to this position due to success in developing trade-point business, leading the effective development and management of trade accounts to maximise sales revenue and profitability.Leading, motivating and developing a team of 7 staff by monitoring performance and identifying training needs to ensure achievement of individual and department objectives and targets.Managing customer expectations by analysing top customer reports to improve service levels, monitoring stock levels to meet customers‘needs and organising staff rotas to meet customers’ needs. Informing customers of product offers relevant to current and future projects in liaison with head office to maximise sales opportunities and ensure a high level of customer service and satisfaction. Ensuring all enquires are responded to in a prompt and efficient manner, and maintaining a high level of store and staff presentation at all times whilst adhering to corporate health and safety standards.Coaching and mentoring staff in all aspects of trade offering including customer service, product knowledge and stock control.Managing and negotiating with suppliers to ensure correct levels of stock and timely deliveries to store and direct to customer.Working closely with trade customers on a range of projects using extensive product knowledge to respond to customer demands and meet their expectations. Customer AdvisorWorking within a number of departmentsthat involved dealing with client queries and resolving problems in a prompt and satisfactory manner.Due to success and work performance, invited by Store Manager to independently run the trade- point offering that was experiencing serious performance and service issues.Successfully turned the business around and significantly increased revenue by gaining product and market knowledge quickly, and driving new business and account development that exceeded Store Manager’s expectations and led to promotion. Show less

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  Wolseley Group

  Jul 2014 - Aug 2015

  Technical Sales

  My duties include searching for new clients who might benefit from company products or services and maximising client potential. Also developing long-term relationships with clients, through managing and interpreting their requirements by persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery. In addition to this I calculate client quotations providing pre-sales technical assistance negotiate tender and contract terms and conditions to meet both client and company needs with an excellent after-sales support service providing back up as required. With this I meet regular sales targets and liaisie with other members of the sales team and other technical experts. In addition I provide training and producing support material for other members of the sales team. Show less

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  Howarth Timber and Building Supplies Ltd

  Nov 2015 - May 2016

  Plumbing and heating manager
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  Minster

  May 2016 - Nov 2019

  Sales Specialist
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  Fassa Bortolo UK & Ireland

  Nov 2019 - Feb 2024

  Area Sales Manager
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  Mapei (UK) Ltd

  Feb 2024 - now

  Area Sales Manager