Parshva Bhatt

Experience

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  Bhatt Classes

  Jun 1996 - Apr 2000

  Admissions Incharge - Operations

  Admission In charge at Bhatt Classes, Mumbai; Ensure proper planning to increase admissionsResponsible for overall promotion expenses and budgetingImprovising customer satisfaction through improved qualityKey Result Areas People's ManagementCost effectivenessTeam ManagementBusiness DevelopmentTrainingCustomer ServiceQuality ManagementCapacity PlanningClient Billing

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  Dublin Business School

  May 2000 - May 2001

  Deputy Manager

  Job Profile:Managing 42 agents across India.Interviewing and selecting candidates for admission.Handling Visa Applications.Maintaining the accounts.Achievements :Increased admissions from 9 to 308 in 1 year.BHATT CLASSES, MUMBAI

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  Gurukul Tutorials

  Jun 2001 - Dec 2004

  Business Development and Operations Incharge

  Job Profile :Developing Business through various channels. Providing quality service to the customers.Managing the Business OperationsAchievements :Increased the business by 25 % in year 1 and 50% by year 3.DUBLIN BUSINESS SCHOOL. MUMBAI

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  Tata Consultancy Services

  Jan 2005 - Dec 2010

  Collections, Retail Private Label- Credit CardsHandling 18 direct reportees.Responsible for working on Capacity Planning to understand the workforce required based on Clients Forecasting and preparing MIS, Volumes trending etc.Handling different compliance audits like ISO, COPC, CMMI, etcHandling quality control for the unit and identifying training needs for improvising CSATTaking appraisal for the direct reportees and ensuring the KRA's are metHandling a monthly client billing of approximately $ 100,000Ensuring proper implementation of the SLA'sPlayed a major role in increasing more than 65 FTE's and migrating new processes within the UnitPrepared various macros which resulted in remarkable FTE saves and more business Show less MumbaiJob Profile:Training new recruits (Product training, system training, soft skills) for Citibank NA Unsecured Operations.Managing successful on time certification of new hires through time management, target setting, planning and organizing.Evaluate their performance, on existing performance metric system.Responsible for preparing MIS for the training team and track performance of every individual trainee.Root Cause Analysis of the training needs and identifying the training gaps to achieve training goals provided by the clients.Achievements :Have successfully trained 130 + associates in 14 + batches in a year.Have been the Performer of the year 2006.GURUKUL TUTORIALS, MUMBAI Show less

  • Unit Manager

    Jun 2008 - Dec 2010

  • Process Trainer

    Jan 2005 - Jun 2008
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  London School of Business & Finance (LSBF)

  Feb 2011 - Nov 2012

  Centre Operations Manager

  Handling Entire India Operations and working with Regional heads to achieve the sales target for recruiting students for our Campuses across the globe. Managing the logistics, Marketing, vendor Management and overall profitability of the Centre

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  Tenon Property Services

  Nov 2012 - Mar 2015

  National Account Manager

  Currently working as National Account Manager at Tenon Property Services and Managing one of the leading clients. Heading the Facility Management for all their Offices Pan India.

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  Sodexo FM Pvt ltd

  Mar 2015 - May 2017

  National Account director

  Managing one of the most premium client of Sodexo. Responsible for Soft Services, Technical, Support staff and Food services. Leading a team of 160+ people. Managing facility of over 4 lakhs sq feet

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  Noble Insurance Broker Co. LLC

  Jun 2017 - May 2018

  Consultant

  Managing Sales, Marketing and Business Development for UAE territory for Non life Insurance including; Group Medical, Workmen Compensation, Professional Indemnity, Motor etc.

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  HDFC ERGO General Insurance

  Jun 2018 - Dec 2019

  Regional head of Administration - West
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  Cushman & Wakefield

  Dec 2019 - now

  Associate Director