Daniel Vásquez

Experience

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  Bank of America

  Feb 2008 - Jan 2010

  Credit Card Operations Support

  • Handled calls to help customer make payment arrangements in order to solve financial operations with the bank. • Interacted with various departments, investors, regulators, and vendors, and represent company in various capacities involving industry related activities. Monitor, track and report vendor performance and establish and implement vendor quality standards.

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  Amazon

  Apr 2010 - Apr 2011

  Audible Support

  - Delivered service and support to audible end-users using and operating automated call distribution phone software, via remote connection or over the Internet- Interacted with customers to provide and process information in response to inquiries regarding the Audible service, concerns, and requests;- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; diagnose and resolve technical hardware and software issues involving support for the audiobooks that the service provide.- Did alot of research required information using available resources, knowledge on IOS and Android plus computer OS like Windows and IOS;- As part of the job, had to listen for a book every three weeks.- Offered alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Show less

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  Intesys Consulting

  Apr 2011 - Dec 2012

  Project Coordinator

  I had this role in the biggest Internet Data Center project made in Costa Rica. At this role we, as an outsourced company, offered guidance to the main project team. My responsibilities included communication and schedule management and assisting the project's team members with their individual contributions to the project. The main skillset needed during this position was strong communication skill abilities and control over how different activities and to-do´s. My Industrial Engineering background was also applied since I worked on the creation and revision of several manuals and written procedures delivered to the final customer for the post-management of the Data Center. Show less

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  Oracle

  Nov 2012 - now

  Customer Experience Sales Consultant responsible for presenting the best product offerings and architecture to prospects and current customers, to evoke confidence in company's technology infrastructure, and discussing all technical objections in the sales cycle. To accomplish this, as a Sales Consultant, have developed skills that use quite often including the ability to request and discuss business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide awesome business value.Very passionate about customer service and proud of participating on how it gets better everyday across the world. Show less Support Oracle business analytics distribution around the LAD region (Specifically CA and supporting Venezuela, Perú and Caribbean). Responsible for a local product management with a portfolio that includes Oracle Endeca, Big Data Discovery, Oracle Business Intelligence, Business Intelligence Apps, Oracle Exalytics Appliance and others. Also involved in projects to integrate Oracle business analytics products within the larger Oracle technology portfolio, including enterprise applications (ERP, CRM, HCM), Hadoop / big data reference architectures and engineered systems.Travel to countries in assigned territory to develop product related activities including, among others:- Development of enablement assets including product demos, sales playbooks, data sheets and white papers locally for customers and partners.- Having meetings with customers, prospects, partners, and analysts to provide product updates, solicit input and explore new ideas.- Presenting at public events and conferences and general product evangelism.Involved in topics around advanced analytics such as R code, python, and big data technologies like Hive, No-SQL and Cloudera. Show less

  • Customer Experience Principal Consultant

    Nov 2017 - now

  • Big Data & Analytics Senior Consultant

    Nov 2012 - Nov 2017