Heather Bookstaver

Experience

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  Westgate Resorts

  Apr 2007 - Apr 2012

  Inhouse front desk

  Provide exceptional customer service to owners and potential buyersRun daily manager reports for sales volume and daily contract salesManage daily customer appointment log for sales and buyers

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  Port of Kimberling Marina

  Apr 2012 - Aug 2015

  Office

  • Update and Maintain customer database • Answer phones and provide information to existing and potential customers • Maintain positive relationships with owners and employees throughout the marina • Keep all office files current and organized • Update all company information on social media in a timely manner • Special Events Coordinator (including on-site weddings) • Marketing

• 

  State Farm ®

  Aug 2015 - Sept 2017

  Specializing in insurance to fit the client needs and managing daily risks, making sure to protect what is important to each individual. • Providing exceptional customer service is a top priority. • Efficient and well-organized. • Proficient in Word, Excel and Outlook. Some of my responsibilities include: Maintaining Positive relationships with customers and local businesses, reply to quote inquiries in a timely manner and assist customer to close the sale, complete morning work in a timely manner each day, check applications to make sure they issue correctly and work with team to communicate with customers, keep files current, maintain job posting sites, send assessments to potential team members and play a major role in hiring. I have a crucial role in the training process and the ever-changing rules, rate changes and new trainings for rollouts. I assist the agent daily with normal admin duties, order supplies, and keep up to date with expired product information, while maintaining a high level of understanding of all products and services. I also keep up to date on knowledge of underwriting service and keep team updated on a daily basis. Show less

  • Office Manager

    Jul 2016 - Sept 2017

  • Insurance team member

    Aug 2015 - Sept 2017
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  Table Rock Boats

  Sept 2017 - now

  Business Manager

  Superior customer service on a daily basis as well as maintain a positive work relationship with staff.Responsible for overseeing sales staff at two locations, soon to be thirdDouble checks work done on a daily basis preformed by staff such as but not limited to Google spreadsheets and time sensitive paperworkManages staff and ensures they are upholding the company motto dailyCollects large payments and balances cash drawer dailyHandles customer conflict in a positive wayResponsible for maintaining strong vendor and bank relationshipsUpdate and maintain job postings and conduct interviews with the service managerCommunicates with customers throughout the Loan process and handles all financial closingsExcels in high pressure environment and maintains the ability to multi task efficiently as well as deliver results timelyChecks time clock weekly and make adjustments as neededResponsible for the schedule for the entire staff at all locations and approving time offCoordinates on a daily basis with staff to ensure we stay organized and appear professionalConducts yearly compliance trainingStays up to date with continued education in relation to my fieldResponsible for collecting receipts from multiple departments and ensuring it gets to accounting weeklyWorks closely with marketing to provide content for social mediaProvides feedback in retail items for sale as well as gives ideas for new productsParticipates in weekly sales meetings and goal set Show less