Danielle Michael (Dalton)

Experience

• 

  Southern New Hampshire University

  Sept 2008 - May 2009

  Office Aid in Marketing and Communications

  General office tasks, dictation, worked on the annual SNHU magazine, assisted at photo shoots, office organization

• 

  Southern New Hampshire University

  Sept 2009 - May 2012

  Worked with Collegue: Datatel to update student records, organize files and promissory notes, create packets to send students to collections, payment plans, general office tasks Class/Lab assisted in 13 psychology and communication courses, over 130 hours in 1-1 situations, over 50 walk-in sessions for writing/English, Specialized training for tutoring students with English as a second Language, Certified tutor at highest level by the College and Reading Association

  • Office Aid in Credit and Collections

    Sept 2010 - May 2012

  • Psychology and English Tutor

    Sept 2009 - May 2012
• 

  Kohl's Department Stores

  Jun 2011 - Apr 2013

  Sales Floor Associate

  Focused on great customer service and interactions, merchandising, inventory, price changes, sizing, strike points/displays, point of sales, solicited credit and e-mail applications, retail recovery, customer service desk, plan-o-grams, organize fitting rooms, time management, project management, Associate of the month August 2011

• 

  Big Brothers Big Sisters

  Jun 2012 - May 2013

  Match Support Specialist

  • Maintained a case load of 70 matches by managing caseload with bi-weekly check in’s to ensure safety and support of the matches• Collected and reported qualitative and quantitative outcomes of the match • Designed and implemented new internship program • Handled marketing for major fundraisers and events including writing press releases, creating brochures, and maintaining all on-line marketing using social media outlets such as Facebook, Twitter, and FirstGiving• Supervised 9 college-level interns as agency Intern Manager • Agency ambassador for funding presentations, corporate sponsorships, and volunteer recruitment fairs • Conducted children, family, and volunteer intake interviews and assess needs and goals of each • Created an average of 9 new matches per month• Assisted in the coordination of major fundraisers such as Bowl For Kids Sake and the Start Something Breakfast• Worked closely with the Board of Directors to aid in mergers, fundraising, and programming collaboration efforts Show less

• 

  Southern New Hampshire University

  Apr 2013 - now

  -Online instruction - SNHU-107 Student Success Strategies for students in their first year of school or first year at SNHU.-Face to face instruction - SNHU-404 General Education capstone to class of 20-30 students and PSY-211 Lifespan Development -Plan and execute lessons according to educational institution's standards and cooperative learning principles -Assist students in achieving learning objectives to meet general and programmatic curriculum goals with intentionally designed instruction. Show less • Support active SNHU students in their pursuit of internships for academic credit or experiential learning• Assist students in preparing resumes, cover letters, and for interviews• Act as liaison between site supervisors and SNHU during a student’s active internship term• Collect and analyze student and site supervisor feedback to assist with continuous improvement • Remain knowledgeable on academic polices related to internships as well as federal and state compliance.• Connect site supervisors to business development team to foster employer partners and increase internship opportunity for students Show less • Counselled any undergraduate and graduate student to ensure they can achieve their short term and long term career goals • Remained knowledgeable and up-to-date with career-industry knowledge in relation to 200+ SNHU programs• Reviewed student resumes for customization, assisting them in tailoring the resume and cover letter to the position the student is seeking• Consistently met and exceeded team goals and metrics • Developed and maintain the internal communication system, OneNote, for the team in order to ensure consistent and accurate informed is shared • Conducted mock interviews with students and share interview strategies to prepare for real-world interviews with potential employers• Maintained a high level of customer service with consistent outreach and meeting student needs through in-person meetings, phone appointments, email, and Skype conversations. • Participated in social media and webinar events such as Tweet Chats for #SNHUCareerChat on a monthly basis Show less • Led a team of up to 12 academic advisors and supported them in assisting students in various programs (healthcare, management, business administration, psychology, higher education administration, political science, and justice studies)• Conducted performance management for quality assurance: score phone calls, review emails, biannual performance appraisals, weekly 1-1 meetings.• Met or exceeded re-enrollment goals and student success targets by providing strategies for advisor success• Promoted employee professional development through workshops, trainings, and webinars• Partnered with the academic team, faculty and career on projects and student success initiatives• Disseminated information on a daily basis using metrics and data to drive decisions and assist in organizational re-enrollment revenue goals.• Handled escalated student situations• Interviewed potential academic advisors for hire• Worked closely with the training team to ensure the successful onboarding of new academic advisors• Worked closely with the marketing team to ensure program launch success and deliver on program brand• Other duties as assigned: Managed internal newsletter, maintained internal OneNote system, and created daily graduate communications Show less • Supported a population of 250-300 graduate students in the MBA program by providing 1-1 assistance with enrollment, goal setting, time management and study strategies • Discussed and created program plans for students through graduation• Met and exceed enrollment goals, term over term and year over year• Focused on successfully acclimating new students to the mySNHU portal and other systems to ensure student success throughout their term• Updated student records working in Colleague Datatel, Microsoft Dynamic CRM, EMAS, and ImageNow• Prioritized student success• Remained knowledgeable on MBA program trends and information Show less

  • Assistant Director, Academic Operations

    Jul 2024 - now

  • Adjunct Instructor

    Sept 2017 - now

  • Senior Curriculum Designer

    Dec 2022 - Jul 2024

  • Curriculum Designer

    Sept 2021 - Jan 2023

  • Career Advising Team Lead

    Aug 2019 - Sept 2021

  • Internship Administrator

    Mar 2016 - Jul 2019

  • Career Advisor

    Sept 2015 - Mar 2016

  • Team Lead - Graduate Academic Advising

    Feb 2014 - Sept 2015

  • Academic Advisor

    Apr 2013 - Jan 2014
• 

  STRIVE INDOOR CYCLING

  Oct 2021 - now

  Hire, train and retain a group of front desk staff focused on delivering a positive and safe fitness experience to clientele. Response to incoming client messaging and problem solve for the best experience of the client and outcome to the business. Manage community events and relationships with local businesses and organizations that partner for fundraisers and other development initiatives.

  • Certified Yoga Instructor

    Mar 2024 - now

  • Studio Manager

    Oct 2021 - now