Tom Vale

Experience

• 

  National Direct

  Mar 1999 - Feb 2001

  Administration Officer

  • Dealing with queries from insurance companies• Sending documents to customers• Telephoning insurance companies for no claims discounts• Ensuring that an effective administration service was provided

• 

  Churchill Insurance

  Feb 2001 - Feb 2007

  • Taking incoming calls from customers• Calling third party insurers to confirm liability• Dealing with all non-fault claims• Responsible for managing own portfolio of policyholder claims• Recovering policyholders’ outlay for claims• Making payments to garages and policyholders • Taking incoming calls from customers reporting claims• Dealing with claims that cannot be processed on system• Updating database• Faxing garages and radio suppliers• Calling customers to report claims• Arranging Greenflag Recovery• Arranging hire car cover for customers• Posting claim forms to customers

  • Recovery Claims Advisor

    Aug 2004 - Feb 2007

  • Customer Service Advisor

    Feb 2001 - Aug 2004
• 

  WTW

  Feb 2007 - Oct 2008

  Claims Negotiator

  • Looking after a list of clients claims for Motor, Public Liability and Employer liability • Paying client and Third Party Invoices• Corresponding with the clients insurers for updates on claims• Dealing with non-fault claims and recovering outlay

• 

  Abacus Fire & Security

  Oct 2008 - Apr 2009

  Trainee Alarm Engineer

  Working as Trainee Alarm Engineer, Installing and servicing Intruder Alarms, Servicing CCTV Equipment and Installing Access Control Systems

• 

  Gallagher Bassett

  Apr 2009 - Aug 2016

  Desktop Motor Engineer

  Responsibilities:• Authorising repair estimates • Requesting inspections of vehicles• Using the Audatex, Glassmatix and Glasses guide systems• Desktop inspections and Total Loss handling• Estimating and producing Engineers Report’s for Private, Commercial, Agricultural and Plant vehicles that are total loss cases. Achievements include: • Consistently exceeding targeted repair authorities • Passing all monthly audits • Part of continuous improvement projects for the department Show less

• 

  Sevatas

  Aug 2016 - Apr 2018

  Engineering estimates to damaged vehicles of any amount across approximately 21 different markets across Europe. Estimates are multi-lingual so being able to adapt constantly is key. Predominately dealing with damage to new vehicles from gate release to point of sale and identifying/raising any warranty damages detected

  • Engineer

    Aug 2016 - Apr 2018

  • Engineer

    Aug 2016 - Apr 2018
• 

  Hammond Cars

  Apr 2018 - Sept 2018

  Claims Supervisor

  • Inspecting cars prior to delivery acceptance• Check V5's, identify and record and chase up missing V5's• Check service histories• Make claims against suppliers for damaged or missing parts• Reject cars which do not meet the standards required

• 

  Motor Repair Network

  Sept 2018 - now

  Desktop Motor Engineer