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Harika Kandula

Harika Kandula

Bussiness Operations Executive

Followers of Harika Kandula319 followers
location of Harika KandulaHyderabad, Telangana, India

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  • Timeline

  • About me

    Analyst at NTT DATA

  • Education

    • Vignan’s nirula Institute of Technology and Science for wome

      2019 - 2023
      Bachelor of Technology - BTech Electronics and Communications Engineering

  • Experience

    • Unschool

      Jan 2023 - May 2023
      Bussiness Operations Executive

    • Foundever

      May 2023 - Jul 2023
      TSR

    • NTT DATA, Inc.

      Jul 2023 - now
      IOC Analyst

      -Planned and conceived computer systems using information -engineering data modeling, and structured analysis. -Resolved malfunctions with systems and programs through troubleshooting. -MFA solutions such as Duo, Okta, Microsoft Authenticator, RSA.-Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance. -Oversaw installation of software programs and hardware systems to meet requirements. -Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies. -Analyzed existing systems and databases and recommended enhancements to solve business needs.-Investigated and addresses system issues to enhance usability and improve functionality.-Resolved system, hardware, and telephone issues within 2 hours, improving efficiency among departments.-Provided Tier1 IT support to non-technical internal users through desk-side support services. -Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Show less

  • Licenses & Certifications