Ben Robertson MCIMSPA

Experience

• 

  Darlington Borough Council

  Dec 2002 - Oct 2005

  • Sport and physical Activity Officer

    Apr 2005 - Oct 2005

  • Assistant Duty Manager

    Jul 2004 - Oct 2005

  • Leisure attendant

    Dec 2002 - Jul 2004
• 

  Northumbria University - Sport Central

  Oct 2005 - now

  Centre Manager

  Operational Management £30m Sport Central facility and satellite facilities including wet & dry sports facilities, fitness facilities and outdoor pitch provision and grounds maintenance teamHealth & Safety – Risk assessment and developing risk reduction strategies and safe working practicesStaff resourcing, induction, training, mentoring and appraisalProduction, implementation and review of integrated quality management systemProduction and analysis of key performance indicators and management reportsEnsuring H&S compliance across operational areasBudget management – £613K expenditure budget & £558k income budget requirementBooking contract management and event managementBusiness development, Marketing and sales promotionsLeading customer service to achieve excellent customer service and student experience Show less