Marcelo Colon

Experience

• 

  Compass Group

  May 2011 - now

  District Manager

  •Ensure compliance with policies, procedures and guidelines to promote consistent application.•Conduct operation audits of district units and designs improvements to optimize financial performance and operational productivity.•Audit units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping. •Develop and monitor district forecasts. Ensures units’ financial performance meets Company and client forecasts.•Establishes and maintains effective client relationship. Identifies client's needs, communicates unit progress, operations problems and new Company programs to client. •Establishes and maintains effective customer relationships, including service recovery as well as future service deliverables.•Conduct, monitor, and support action planning in response to customer, client and associate satisfaction surveys. •Audit performance appraisals and associate files. Monitors affirmative action plans. Show less