Ashley Stowers

Experience

• 

  YMCA

  Oct 2006 - Jun 2009

  Youth Counselor

  - Assist children with schoolwork and set a positive example.- Enforce rules and regulations in order to ensure a safe environment for kids.- Lead activities to promote teamwork and positive communication skills.- Created workshops during summer camp.- Implemented Christian principles through the use of devotions during summer camp. - Supervised approximately 50-70 children during the summer and 30-40 children during the normal school year (mostly middle school aged children). Show less

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  Affiliated Computer Services

  Jul 2009 - Apr 2010

  Customer Service Representative

  - Communicate with Members concerning their Medicare Part D Insurance.- Handle inquiries from Pharmacies, Brokers, Physicians and other medical personnel. - Research and resolve billing issues, and questions concerning medications and benefit coverage.- Document calls and route to the appropriate departments.

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  TrialCard

  Apr 2010 - Oct 2013

  Support Center Representatives

  - Assist with the activation of Copay/discount cards from patients and healthcare professionals.- Provide eligibility and program benefit information to all customers and clients.- Resolve pharmacy processing errors and billing inquiries.- Document all inquiries and route calls to the proper departments when necessary.

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  Kerridge Commercial Systems

  Nov 2013 - now

  - Provide technical and user support utilizing ERP system and web based applications.- Communicate effectively with clients and demonstrate knowledge of KCS products. - Document and evaluate information gathered regarding system questions and potential defects.- Specialize in account management for high risk clients and host conference calls regarding the progress of their events.- Collaborate with developers in troubleshooting system discrepancies and errors.- Test and facilitate the implementation of code to correct software defects.- Train and mentor newly hired support members and assist with complex support issues. Show less

  • Customer Success Manager

    Mar 2022 - now

  • Application Support Consultant

    Nov 2013 - Mar 2022