Melanie Sherbula

Experience

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  ARG Real Estate

  Jun 2008 - Jul 2010

  Office Manager

  Managed all administrative functions; purchasing, payrollMaintain Human Resource files and employee documents Communicated directly with clients, vendors, and other key business associates.Created a working environment that was friendly collaborative that set up the employees for success.

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  Lakewood Apartments

  Jan 2010 - Oct 2012

  Sales And Leasing Consultant

  Managed daily office operations including opening and closing the office, data entry, receptionist duties, file organization. Prepared lease folders, executed lease contracts and maintained records of newly approved/existing residents.Managed all resident inquiries and was responsible for finding solution and resolve Met and exceeded quotas generating 60+ calls per day on leads for possible move-in, and lease renewals.Successfully handled 80 to 100 calls per day.Processed accounts receivable and accounts payable.Scheduled and confirmed appointments for entire management team.Systematically increased office organization by developing more efficient filing/documenting system Show less

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  Lucky Brand

  Jul 2012 - Jul 2013

  Supervisor of Sales

  Over sees store opening and closing proceduresDirect sales floor activities, assist customers and address customer concernsInput data to prepare daily sales reports and regularly use weekly and monthly data to develop sales strategiesDeveloped a customer driven culture that supports outstanding customer serviceMotivate staff to create a clean, enjoyable environment with an appropriate product knowledge an availabilityRetail store operationsConduct associate performance assessments and manage ongoing performancePayrollMerchandising/floor-setsTeam building/Training/SupervisionMerchandising strategizingLead and motivated the stores team to increase sales and efficiencyManaged the stores stock level–made key decisions about stock level and stock controlManaged a team of 12 EmployeesAccomplishmentsWith no retail experience, I was promoted to supervisor in just 4 months ▪ Top seller in my storeBy January I was recognized as top 3 in the whole west coast region ▪ I’m on the top 100 list for the entire company, I came in at number 15 Show less

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  AT&T

  Jun 2013 - May 2015

  Retail Sales Consultant

  Connecting people with the latest technology, while meeting aggressive sales goals through a ever changing sales structure. Trouble shooting to help the customer better understand their device. Find solutions for each and every customer that best meets their telecom/internet/home security needs.Assisted potential and existing customers in the purchase of phone equipment and services (Cell service, Internet, T.V, Home security)Achieve individual sales targets for new customer acquisitionsResponsible for opening and closing proceduresEffectively process customer bill paymentSolve customer billing and technical issuesMet sales quotas for wireless phones, home services and accessoriesResponsible for providing excellent customer servicesEffectively communicate products and service informationProactively follow-up with customers after the sale to guarantee product and customer satisfaction Show less

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  Webpass Inc. from Google Fiber

  Mar 2015 - Nov 2017

  Managed portfolio of 300+ on-net buildings in order to build strong relationships with building’s owners, property managers and tenants, ultimately driving monthly subscription sign ups, capturing customer and property manager referrals, and providing concierge level service for top priority buildings. Developed long term, sticky relationships with property managers, which resulted in 50%+ of the customer signups in each building.Capture an average of 100+ sales leads per quarter through referrals from property managers and by advising on the market and industry to building developers and property owners. Serve as main point of contact for buildings ensuring timely access and coordination of necessary resources for our Network Engineering/Construction and Fiber teams to build, maintain, upgrade and troubleshoot our network.Collaborate with Marketing Department to execute targeted field marketing efforts to drive attendance to building sign up events, build brand awareness, drive neighbor referrals, and support property managers efforts.Establish strong relationships serving as the external face of Webpass.Touch building Management teams on a quarterly basis via a combination of Property Visits, emails, Phone calls, event gatherings, and lunches. Establish vendor partnerships to co-host property marketing events in order to drive attendance. Effectively established a strategic plan to generate a subscription increase to gain greater penetration in buildings. Introduce and uncover new sales opportunities from existing Management team relationships and other field opportunities that are observed. Participate in industry marketing events, networking events, and trade shows.Support specific marketing projects as needed. Host events including Sign Up events in Webpass buildings, Property Manager appreciation parties, and bespoke events for our brand advocates. Brand ambassador for Webpass at community and industry events. Show less Managed the full life cycle of the sales process from lead generation, to pitching Webpass from Google Fiber, to conducting site surveys and presenting information to HOA boards and IT professionals for final sign off, to closing the sale and scheduling installation dates.Fostered relationships with Property Managers, Building Developers, and business owners, driving new on net building sales in our downtown San Francisco territory.Achieved 130% of annual residential sales goals and 110% of commercial sales goals. Established Webpass as a leading-edge option for marquee high rise buildings in SoMa Mission Bay and Oakland.Managed and maintain a sales funnel of 300+ opportunities. Work both in office and in the field to gather any and all information about new and upcoming opportunities. Cold calling. Attending city planning and new development events. Connecting with each building at least once a month via, email, stopping by the property, calling, sending mailers. Show less

  • Relationship Manager

    Jun 2016 - Nov 2017

  • Account Executive

    Mar 2015 - Jun 2016
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  Pacific Maritime Association

  Jun 2018 - now

  Longshoremen

  Responsible for loading and unloading freight from cargo ships to our ports.Responsible for tracking, sorting and distributing all cargo containers as necessary for shipping and processing. Working cohesively with warehouses and other companies involved in cargo transportation.