GLORY EPELLE

Experience

• 

  Social Security Administration

  Jun 2008 - now

  Social Insurance Specialist

  Interview public customers daily for retirement, disability and survivor and Supplemental Security Income claims. Research and interpret technical material to support independently prepared written determinations. Negotiate with customers to reach agreements to repay overpayments. Identify and investigate allegations of fraud and misuse. Present information sessions to organizations that work closely with SSA to serve the public. Collect and organize allegations of aggrieved employees and rebuttals of opposing sides. Prepare documentation for the official record in the Equal Employment Opportunity complaint process. Trained and oversaw five students’ work activities. Adapted complicated SSA training procedures into easily comprehensible and visually attractive power point presentations with accompanying written instructions. Show less