Experience

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  Prima management services (pvt) ltd

  Jan 2012 - Jun 2012

  Trainee erp support engineer

  As a Trainee ERP Support Engineer, I was responsible for supporting and maintaining the Movex ERP system, ensuring smooth business operations across various functional areas. My role involved requirement gathering, system configuration, user acceptance testing (UAT), and troubleshooting system issues to enhance operational efficiency.Key responsibilities:• Assisted in resolving ERP-related technical and functional issues for end-users.• Conducted requirement analysis and collaborated with stakeholders to refine business processes.• Configured ERP modules to align with business needs.• Provided user training and documentation to enhance ERP adoption.• Coordinated with vendors and internal teams for system enhancements and integrations. Show less

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  Webventures

  Aug 2012 - Feb 2013

  Project management trainee

  As a Management Trainee, I was actively involved in project management for web and mobile application development projects, ensuring timely delivery and alignment with business objectives. In addition to managing project lifecycles, I contributed to product management, focusing on feature development, user experience, and market alignment.Key responsibilities:• Managed end-to-end project execution, from planning to deployment, for web and mobile applications.• Collaborated with cross-functional teams including developers, designers, and stakeholders to ensure project success.• Defined project scope, timelines, and deliverables, ensuring adherence to quality standards.• Engaged in product management activities, including defining product roadmaps, gathering user feedback, and prioritizing features.• Assisted in risk management and problem-solving to mitigate project challenges. Show less

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  Ey

  Feb 2013 - Jul 2015

  Technology advisory lead

  As a Technology Advisory Lead, I was responsible for performing and managing technology-driven projects for domestic and multinational organizations across various industries, including manufacturing, airlines, banking, Credit Bureau, Urban Development, including government sector. My role involved project leadership, technology consulting, and business process optimization, ensuring clients received tailored solutions to enhance operational efficiency, cost saving, profit optimization and business continuity.Key responsibilities:• Project managing as the onsite project lead, project planning, time estimation, project progress tracking, formal and verbal communication, coordination with the team members, senior management, presentation of finding to the clients, vendors and problem resolution with the client organization.• Conducting system studies to prepare functional requirements specifications and RFPs (Tender Documents) and evaluation of vendor proposals and contract negotiation including providing updates / presentations to the Senior Management team/ Boards of the client organization. • Reviewing and evaluating the applications/systems according to business requirements and presenting solution in system functionality align to best practice. • Analyzing business processes, policies, procedures and work practices and identify the gaps in relation to business continuity and develop policies and procedures in line with ISO standards to minimize the gap. Show less

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  Mobitel (pvt) ltd

  Jul 2015 - now

  As the Manager of IT PMO, I lead and coordinate teams to drive the successful delivery of IT programs and projects, ensuring alignment with business objectives. My role focuses on developing and maintaining effective project management practices, optimizing processes, and ensuring project execution excellence across Mobitel’s IT landscape.Key Responsibilities:• Project Governance & Lifecycle Management – Oversee project planning, execution, and closure, ensuring adherence to standardized processes and best practices.• Budgeting & Cost Management – Oversee project budgets, track financial performance, and ensure cost optimization in alignment with business objectives.• Communicate project status, updates, and risks to stakeholders, including clients and internal teams & Board of Directors. • Project Tracking & Monitoring – Continuously track project status, deliverables, risks, and issues, providing strategic reporting and insights.• Resource Management – Develop and maintain a resource management plan, identifying constraints and dependencies across projects, teams, and technologies.• Risk & Issue Management – Collaborate with key stakeholders and project teams to identify, assess, and mitigate risks throughout the project lifecycle.• Project Scope & Change Management – Ensure scope control and change management adherence for internal processes and special assignments.• Quality Control & Post-Implementation Benefits Tracking – Monitor project quality standards, oversee project closure, and track post-implementation benefits.• Process Standardization & Best Practices – Support the adoption of structured project management methodologies, improving execution efficiency.• Facilitate project events, including kick-off meetings, status meetings, and knowledge sharing sessions, to drive projects. Show less As the Assistant Manager ERP Project & Support, I was responsible for managing the functional support of Oracle E-Business Suite (EBS R12), ensuring seamless operations and system efficiency. I provided hands-on support for the Inventory and Order Management modules while overseeing system enhancements, vendor engagements, and ERP-related projects.Key Responsibilities:• Acted as the Project Manager for all ERP-related development projects, overseeing planning, execution, and successful delivery within scope, time, and budget constraints.• Led the functional support team to ensure optimal system delivery and user issue resolution for Oracle EBS R12.• Provided hands-on support for Inventory and Order Management modules, troubleshooting issues and implementing process improvements.• Engaged with the global Oracle support team to resolve critical system challenges and enhance ERP functionality.• Managed collaboration with external vendors to drive system upgrades, customizations, and integrations.• Played a key role in RFP processes, evaluating vendor proposals and ensuring alignment with business needs. Show less As an Oracle EBS R12 Functional Support Consultant, I was responsible for ensuring the seamless operation and optimization of Oracle E-Business Suite (EBS R12), supporting business-critical functions and driving system enhancements. My role involved troubleshooting, configuration, and process improvements while managing all inbound and outbound ERP integrations to maintain data consistency across enterprise systems.Key Responsibilities:• Provided functional support for Oracle EBS R12, troubleshooting issues, providing consultancy, and implementing process improvements.• Specialized in configuring and supporting inventory & Order management modules, ensuring business requirements were met efficiently.• Managed all inbound and outbound ERP integrations, ensuring seamless data flow between Oracle EBS and external systems.• Worked closely with business users, technical teams, and external vendors to resolve system issues and optimize ERP functionality.• Led UAT (User Acceptance Testing) and training sessions to improve end-user adoption and efficiency.• Engaged with the global Oracle support team for troubleshooting and enhancements.• Led ERP upgrades, patches, and customization projects, ensuring minimal disruption to business operations.• Developed functional documentation and process guidelines for ERP best practices and compliance and conducted corporate trainings to end user. Show less I was a key member of the core Program Management Office overseeing the ERP/CRM implementation project at Mobitel, which involved deploying Oracle E-Business Suite (five modules), Oracle BI, Hyperion, and Siebel CRM. My role mainly focused on ensuring the successful execution of the ERP scope of the project by managing timelines, budget, quality standards, and stakeholder expectations while working closely with external multicultural & international implementation teams, Senior Management / Board of Directors & internal business process owners, and technical teams.Key Responsibilities:• Managed project Time, Cost, and Scope, ensuring delivery within agreed timelines, budget constraints, and defined requirements while mitigating scope creep.• Led cross-functional collaboration between business stakeholders, technical teams, and external vendors to ensure project alignment with business objectives.• Conducted project meetings to drive activities forward, resolve issues, and track progress, ensuring timely task completion.• Continuously monitored and reviewed project status with vendor PMO teams and internal senior management, facilitating transparent reporting and decision-making.• Performed risk analysis and provided periodic reports to the Program Manager, identifying potential challenges and recommending mitigation strategies.• Acted as the single point of contact for integrations between ERP and legacy systems, ensuring seamless data flow and system interoperability. 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  • Manager - IT Project Management

    Jan 2023 - now

  • Assistant Manager – ERP Projects & Support

    Jan 2020 - Dec 2022

  • Senior Lead - ERP Functional

    Jan 2017 - Dec 2019

  • Specialist - Oracle ERP Project

    Jul 2015 - Dec 2016