Yash Gupta

Experience

• 

  CETPA Infotech Pvt. ltd.

  Jun 2019 - Feb 2022

  Student Intern
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  ARCAD Software

  Aug 2022 - now

  Technical Support Specialist

  Customer Support Specialist at Arcad SoftwareAs a dedicated Customer Support Specialist at Arcad Software, I provide exceptional support for our suite of products, including Skipper, Builder, Drops, and Code Checker. My key responsibilities include:1.Customer Support: Delivering top-notch assistance to customers using Arcad software products, ensuring their queries and issues are resolved promptly and effectively.Issue 2.Recreation: Recreating reported issues in our environment to verify their existence. If the issue is replicated, I escalate it to our R&D team for further investigation.3.Problem Resolution: If the issue cannot be replicated on our end, I work closely with customers to resolve their problems via MS team's or zoom calls, ensuring a seamless user experience.4.Collaboration with R&D: Reporting verified issues to the R&D team and following up on their progress to keep customers informed.5.Customer Communication: Maintaining clear and professional communication with customers throughout the support process, providing updates and solutions in a timely manner. Show less