Marc Shapiro

Experience

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  CROSSMARK

  Jan 1994 - Jan 2008

  Vice President, Managing Director

  Crossmark is a leading sales and marketing services company that delivers smarter solutions to retail clients for faster growth in an ever-changing world.As the VP, Managing Director, I was credited for leading the sales boost from $11M to $49M in 2 years. I managed a service division making 300K+ annual service calls, guided 2 large acquisitions, and other strategic business initiatives.- Negotiated retail services contracts from $800K to $23M+.- Managed complete department reset delivery for 2,000+ US retail locations.- Improved KPI tracking of employee performance by developing a dynamic scorecard. Key Skills: Project Management | Cross-Functional Collaboration | Merger & Acquisitions | Business Optimization | Operational Initiatives | Daily Operations Management | Program Management | Contract Negotiation | KPI Tracking | Employee Development | Performance Management | Timely Project Delivery | Multi-Site Management | Ownership | Coordination Show less

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  Ready Set Companies

  Sept 2008 - Oct 2009

  Vice President - Western Division

  The Ready Set Companies provides temporary and permanent light construction and merchandising labor to retail customers domestically. As the Sr. VP (West Coast), I improved shareholder value by 300% in 12 months via rapid responses to emerging industry trends and eliminating redundant infrastructure. Along with establishing new offices and a division, I secured contracts with well-known brands like Home Depot, Wal-Mart, T-Mobile, and Lowe’s.- Increased sales by 18% by championing a vendor review and a new CRM solution implementation.- Boosted business by 14% in difficult economic conditions by optimizing the business and operational strategies.- Enabled leaders to make better decisions by revamping the reporting processes. Key Skills: Industry Analysis | Business Optimization | Contract Negotiations | Relationship Building | Drives Growth | Vendor Management | Logistics Initiatives | Business Development | Inventory Management | Networking | Drives Visibility | Aids Leadership | Reporting | Process Improvement | Forecasting Show less

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  Signature Retail Services

  Mar 2010 - Apr 2012

  Regional Vice President

  Signature Retail Services is a manufacturer’s representative and service provider in the retail industry boasting $25M in annual revenue.As the VP (Western Division), I opened the west coast office and division, and then drove operational excellence and growth via multiple business, operations, and logistical initiatives. I established the West Coast territory from scratch, leading all recruitment, establishment, and business development efforts.- Secured $4M in new business contracts in 9 months and the highest company EBITDA.- Locked-in $6M contracts and enabled achievement of Vendor of Record title by building partnership with a labor organization.- Improved senior-level decision making by simplifying financial reports into intuitive dashboards. Key Skills: Project Management | Cross-Functional Collaboration | Communications | Leadership | Takes Ownership | Business Development | Contract Negotiations | Opportunity Identification | Partnership Building | Reporting | Process Optimization | Mentorship | Bottom-Line Impact Show less

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  Pepperdine University Graduate School of Education and Psychology

  Mar 2012 - May 2015

  Guest Lecturer

  Once a quarter, I conducted a class for master's level psychology students helping them to be more prepared for the business side of a therapy practice. Many therapists will ultimately operate their own practice and will need the business skills required to run their own practice.

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  World Alliance for Retail Excellence & Standards

  Apr 2012 - Mar 2013

  Co-Chair

  I volunteered as co-chair of the Manufacturer's Service committee. Our committee's goal was to promote best practices within the multi-unit retail field operations community.

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  Advantage Solutions: Sales, Marketing, Technology

  Apr 2012 - Oct 2012

  Director of Retail Operations

  Advantage Solutions is the premier consumer packaged goods sales and marketing agency, committed to building brand value for its clients.As the Director of Retail Operations, I drove the expansion of the West Coast division. I also prepared the company for future growth by driving recruitment of top talent. I secured service agreements with leading retailers by organizing leadership recruitment.- Increased profits by 6%, aligning expenses with overall goals, through travel cost control measures.- Identified growth opportunities by leading participating in the National Association for Retail Marketing Services.- Improved operations visibility and decision making by leading the reporting methodology revamp. Key Skills: Program Growth | Recruitment | Leadership Development | Cost Control Initiatives | Process Optimization | Operations Improvement | Opportunities Identification | Networking | Partnership Building | Reporting | Forecasting | Resource Management | Aids Leadership Show less

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  Gondola Skate

  Oct 2012 - Oct 2013

  Vice President of Business Operations

  Gondola Skate Moving Systems designs and sells rack mobilization products used by over 70% of the nation’s top 100 retailers, earning $15M in annual revenue.As the VP of Business Operations, I was credited by the President for creating a culture rooted in teamwork and high performance. I led several growth initiatives with full P&L responsibility, ensuring strategic alignment at all levels. I managed 6 direct and ~45 indirect reports.- Reduced lead times by 18% by reviewing all logistics partners and building partnerships.- Cut shipping costs by 25% by renegotiating partner contracts.- Boosted business by 27% in 6 months by driving repeat business and re-engaging old leads.- Cut project delivery delays by reorganizing the sales team and established strategically aligned departmental goals.Key Skills: Project Management | Workflow Optimization | Operations Management | Daily Operational Leadership | Program Management | Goal Setting | Synergy | Process Improvement | Warehouse Management | Vendor Management | Partnership Building | Cost Optimizations | Negotiations | Bidding | Lead Management Show less

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  Cambia Dental Lab

  Oct 2013 - Oct 2018

  Vice President of Operations

  Cambia Dental Lab is a dental laboratory and manufacturing facility that provides dental crowns, bridges, night guards, and implants to dental offices.As the VP of Business Operations, I tripled company sales in 2 years. I met the set profitability goals via active and fluid operations management. Additionally, I led due diligence efforts to help Cambia partners establish My Practice 9, a web-based start-up that connects general practice dentists with dental specialists.- Improved operations efficiency by identifying opportunity to modernize facility.- Reduced material costs by 17% and streamlined operations by introducing lab and inventory management solutions.- Cut customer attrition to almost 0 and improved operational visibility by implementing a customer database.- Aided leadership in merging 3 companies with different operational systems into 1 unified company.- Took leadership in launching a new division focused on an internet based application. Liaised with investors and managed the due diligence process. initiated the Customer Success department to create a smooth on boarding of new customers and to retain existing customers.Key Skills: Operational Excellence | Daily Operational Leadership | Process Development | Project Management | Workflow Optimization | Employee Development | Inventory Management | Resource Management | Strategic Development | Roadmap Building | Budgeting | Compliance | Streamlined Operations Show less

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  Southwest Mountain States Regional Council of Carpenters

  Dec 2018 - May 2024

  In addition to being the program administrator for CUPP, I also serve as the Council Merchandise Manager for the program, ensuring seamless operations of the merchandise store, warehouse, and distribution system for promoting member recognition as well as engagement and participation. Based on union guidelines, all clothing and promotional items presented are 100% made in the U.S.A.I developed and launched the online store for reward items from the ground up, establishing its fundamental working processes, including working format, reward point system, and product selection. Furthermore, I created and now maintain a complete warehousing and distribution system for shipping merchandise to 30 different locations across the country.Key Skills: Supply Chain Management | Distribution System Development & Optimization | Customer Satisfaction | Vendor Management | Stakeholder Engagement Show less CUPP is the Carpenters Union Participation Program – a council-wide effort to make a difference in the local communities. As the administrator for CUPP, I successfully launched the program from concept to implementation, including recruiting, training, and coaching the staff, building departments, and establishing its end-to-end operational processes, to now leading and managing a team of 40 staff members and 14,000 active volunteers across twelve states, organizing events and activities for making a meaningful impact.I continuously develop and execute initiatives for furthering member engagement, participation, and satisfaction. For instance, I oversee the ‘Participation has its Benefits’ program to reimburse qualified expenses, managing the entire online application and approval process to issue checks. Furthermore, I also established and manage the CUPP Rewards online store. Additionally, I ensure tracking of participation hours and drive awareness on program benefits and further engagement needed to climb up to the next level, thus promoting member engagement and ultimately loyalty.- Ensured strategic alignment of all activities and events through constant review and regular communication cadence.- Secured seamless operations and stakeholder engagement during COVID-19 while ensuring safety protocol adherence.- Maintained within-budget execution of all initiatives through active expense tracking and budget performance reviews.- Enhanced operational efficiencies by implementing process improvements for shifting from print documentation to online.- Promoted high-performing stakeholder relationships by monitoring stakeholder engagement and coaching the local managers.Key Skills: Program Development & Implementation | Process Improvement | Change Management | Operational Efficiencies | Risk Management | Budgeting & Planning | Performance Tracking | Team Development | Stakeholder Engagement | Goal Attainment | Strategic Alignment Show less

  • Council Merchandise Manager, Carpenters Union Participation Program (CUPP)

    Oct 2022 - May 2024

  • Carpenters Union Participation Program (CUPP) Adminstrator

    Dec 2018 - May 2024