Hassan Waheed

Experience

• 

  CTO 24/7 (a Stewart Company)

  Nov 2014 - May 2015

  Technical Specialist

  Evaluates system potential by testing compatibility of new programs with existing programs.Evaluates expansions or enhancements by studying work load and capacity of computer system.Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.Places software into production by loading software into computer; entering necessary commands.Places hardware into production by establishing connections; entering necessary commands.Maximizes use of hardware and software by training users; interpreting instructions; answering questions.Maintains system capability by testing computer components.Prepares reference for users by writing operating instructions.Maintains historical records by documenting hardware and software changes and revisions.Maintains client confidence and protects operations by keeping information confidential.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to team effort by accomplishing related results as needed. Show less

• 

  Sovereign Medical Group

  May 2015 - Sept 2017

  Sr. IT Support Engineer (Team Lead)

  • Installing and configuring computer hardware operating systems and applications• Monitoring and maintaining computer systems and networks• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues• Troubleshooting system and network problems and diagnosing and solving hardware or software faults• Providing support, including procedural documentation and relevant reports• Following diagrams and written instructions to repair a fault or set up a system• Supporting the roll-out of new applications• Setting up new users' accounts and profiles and dealing with password issues• Responding within agreed time limits to call-outs• Working continuously on a task until completion (or referral to third parties, if appropriate)• Prioritizing and managing many open cases at one time• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers• Testing and evaluating new technology• Installing new software• Installing new hardware (servers, printers, computer work stations etc)• Setting up user accounts, permissions and passwords• Overseeing security of all systems, especially the internet• Installing anti-virus protection• Technical support for people using the network• Training staff on new systems• Day to day admin and monitoring of network use • Planning future improvements• Suggesting IT solutions to business problems• Making sure all IT meets industry standards• Supervising helpdesk staff• Monitoring and restoring the backups• Remote deployment• Monitoring and Modifying File Servers• Communication with Overseas Co Workers and Clients• Dealing with 3rd Parties Venders (Microsoft, eClinical Works, Provasion, Vital Axis, Vision, Source Medical) on daily Basis• Active Directory, Exchange, Office 365, RDS, PDQ, DFS, GPO Show less

• 

  LMKT

  Sept 2017 - Jan 2018

  Manager TAC

  • Coordinating IT projects• Implementing new software and technologies• Training subordinate and management staff• Providing guidance for problems and questions• Participating in business meetings• Manage the help desk team and evaluate performance• Ensure customer service is timely and accurate on a daily basis• Recruit, train and support help desk representatives and technicians• Set specific customer service standards• Contribute to improving customer support by actively responding to queries and handling complaints• Establish best practices through the entire technical support process• Follow up with customers to identify areas of improvement• Develop daily, weekly and monthly reports on help desk team’s productivity• Provide customer feedback to the appropriate internal teams, like product developers Show less

• 

  LMKR

  Dec 2017 - Jun 2024

   Ensure to install as well as configure NetBackup customer software on UNIX or Linux as well as Windows systems. Perform activities related to install, configure and managing SAN devices and fiber switches.Administer Brocade director FC switches as well as blade chassis FC devices. Execute FC zoning for development and production storage volumes. Manage NetApp snapshot as well as recovery methods for storage volumes. Execute across-site replication of significant DR data. Supervise volume replication overnight jobs and execute improvements. Oversee IO performance of production along with development of databases LUNs. Managing Exchange 2016 and 2019 on prem. Managing storage devices including EMC 5300, Unity 380, True NAS. Managing Backups of critical servers including exchange 2016 and 2019 on Data Protection Manager. Global Administrator of Microsoft Office 365. Managing and Administrator of Microsoft Azure. Managing Tapes Libraries, IBM Total Storage I was able to restore the complete backups from tapes after the disaster. Including exchange, SQL servers and file servers. I was able to restore the whole infrastructure including the backups of DNS, DHCP and NPS. Office 365 Global Administrator Managing Azure Infrastructure. Managing Clouds VMs, windows and Linux, including Domain controller and app and web servers Taking snapshots on monthly basis Managing VMs Disks Azure SQL Databases Managing Azure Blob Storages Azure Cosmos DB Azure App Services Azure Functions Azure Event Grid High Performance Computing Managing Infrastructure on AWS. Including but not limited to: AWS EC2 Elastic Beanstalk AWS Lambda Autoscaling AWS load Balancer AWS ECR AWS ECS Storages, S3, Block Storages and Elastic Storages Security Virtual Private Cloud Monitoring AWS Organizations Show less • Coordinating IT projects• Implementing new software and technologies• Training subordinate and management staff• Providing guidance for problems and questions• Participating in business meetings• Manage the help desk team and evaluate performance• Ensure customer service is timely and accurate on a daily basis• Recruit, train and support help desk representatives and technicians• Set specific customer service standards• Contribute to improving customer support by actively responding to queries and handling complaints• Establish best practices through the entire technical support process• Follow up with customers to identify areas of improvement• Develop daily, weekly and monthly reports on help desk team’s productivity• Provide customer feedback to the appropriate internal teams, like product developers Show less

  • Senior System Engineer

    Jan 2024 - Jun 2024

  • System Engineer

    Aug 2018 - Feb 2024

  • Team Lead TAC Support

    Dec 2017 - Feb 2024
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  MSP Orbit

  Jun 2024 - now

  Senior Cloud Engineer